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Service Quality Effects on Customer Satisfaction in Banking Industry
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Service Quality Effects on Customer Satisfaction in Banking Industry (2015)Service Quality Effects on Customer Satis…Business Research Methods (2011)Business Research MethodsKey determinants of service quality in retail banking (2010)Key determinants of service q…Can banks improve customer relationships with high quality online services? (2007)Can banks improve customer re…The importance of service quality in bank selection for mortgage loans (2006)The importance of service qua…Determinants of Ghanaian Bank Service Quality in a Universal Banking Dispensation (2006)Determinants of Ghanaian Bank…The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China (2003)The antecedents of service qu…Sample Size in Factor Analysis: The Role of Model Error (2001)Sample Size in Factor Analysi…Service quality in the banking industry: an assessment in a developing economy (1999)Service quality in the bankin…Sample size in factor analysis. (1999)Sample size in factor analysi…Banks as Liquidity Providers: An Explanation for the Co-Existence of Lending and Deposit-Taking (1999)Banks as Liquidity Providers:…Banks as Liquidity Providers: An Explanation for the Co-Existence of Lending and Deposit-Taking (1999)Banks as Liquidity Providers:…Service: the Competitive Edge in Banking (1992)Service: the Competitive Edge…A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes (1991)A Longitudinal Analysis of th…The PIMS Principles: Linking Strategy to Performance (1989)The PIMS Principles: Linking …The PIMS principles: Linking strategy to performance (1989)The PIMS principles: Linking …Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)On the Evaluation of Structural Equation Models (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Antecedents to perceived service quality: an exploratory study in the banking industry (2003)Customer service quality in the Greek Cypriot banking industry (2005)Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking (2009)Alternative Ways of Assessing Model Fit (1992)Power analysis and determination of sample size for covariance structure modeling. (1996)Evaluating the use of exploratory factor analysis in psychological research. (1999)To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)Testing Structural Equation Models. (1995)Experiences of discrimination: Validity and reliability of a self-report measure for population health research on racism and health (2005)Use of structural equation modeling in operations management research: Looking back and forward (2005)Exploratory Factor Analysis With Small Sample Sizes (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Firm Resources and Sustained Competitive Advantage (1991)Firm resources and sustained competitive advantage (2004)Investigating mediators between corporate reputation and customer citizenship behaviors (2009)SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010)Bank Runs, Deposit Insurance, and Liquidity (1983)Corporate financing and investment decisions when firms have information that investors do not have (1984)Financial Intermediation and Delegated Monitoring (1984)TRANSACTIONS ACCOUNTS AND LOAN MONITORING (2005)Institutional stock trading on loan market information☆ (2010)Banks’ Non-Interest Income and Systemic Risk (2012)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)First-mover advantages (1988)Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis (1993)Innovation, organizational capabilities, and the born-global firm (2004)Value co-creation and purchase intention in social network sites: The role of electronic Word-of-Mouth and trust – A theoretical analysis (2013)Lean and green – a systematic review of the state of the art literature (2015)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)ASSESSING PORTER'S (1980) MODEL IN TERMS OF ITS GENERALIZABILITY, ACCURACY AND SIMPLICITY (1993)Service quality to service loyalty: A relationship which goes beyond customer services (1998)An Examination of the Determinants of Entertainment Vacationers’ Intentions to Revisit (2001)
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References

  • 1999Sample size in factor analysis.5,487 cited
  • 2011Business Research Methods2,940 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 1991A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes1,422 cited
  • 1989The PIMS principles: Linking strategy to performance1,302 cited
  • 2001Sample Size in Factor Analysis: The Role of Model Error1,128 cited
  • 1999Banks as Liquidity Providers: An Explanation for the Co-Existence of Lending and Deposit-Taking452 cited
  • 1999Service quality in the banking industry: an assessment in a developing economy346 cited
  • 2003The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China341 cited
  • 1989The PIMS Principles: Linking Strategy to Performance188 cited
  • 2006The importance of service quality in bank selection for mortgage loans133 cited
  • 2007Can banks improve customer relationships with high quality online services?128 cited
  • 1999Banks as Liquidity Providers: An Explanation for the Co-Existence of Lending and Deposit-Taking102 cited
  • 1992Service: the Competitive Edge in Banking81 cited
  • 2010Key determinants of service quality in retail banking

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  • 2006Determinants of Ghanaian Bank Service Quality in a Universal Banking Dispensation43 cited
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