Motivating Language and Intent to Stay in a Backsourced Information Technology Environment

Abstract

Information technology (IT) backsourcing is a recent phenomenon that is gaining momentum because effective sourcing strategy can have major implications for organizations regarding financial investments, IT infrastructure, and changes in employee outcomes. Recent studies suggest that organizations are bringing their previously outsourced IT operations and services back in-house with one reason being employee dissatisfaction with prior outsourcing experiences. The results of this study indicate that for every 10% increase in motivating language, one can expect to see a 4.3% increase in an IT employee's intent to stay with an organization during a time when backsourcing is occurring.

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