Exploring information technology-business alignment through stakeholder theory: a review of literature

Abstract

Purpose Stakeholder theory (ST) argues that providing value to external stakeholders is the best way to ensure long-term business health. However, when the theory was formed, information technology (IT) played a small role in organizational operations and strategy. Although IT research recognizes stakeholders, the theoretical underpinnings of ST are rarely recognized within this context. The purpose of this paper is to remedy this issue by reviewing ST through the lens of technology adoption and training and presenting propositions for business alignment and organizational success.

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