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ArticleThe determinants of customers’ intention to use smart lockers for last-mile deliveries

Kum Fai Yuen2019

Article2019

The determinants of customers’ intention to use smart lockers for last-mile deliveries

Kum Fai Yuen · Xueqin Wang · Fei Ma · Yiik Diew Wong

213 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Urban and Freight Transport Logistics Customer Service Quality and Loyalty Technology Adoption and User Behaviour

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1994Testing Structural Equation Models.1995Testing Structural Equation Models.2011Alone together: why we expect more from technology and less from each other

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Year2019

Typearticle

Published2019-04-17

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations213

Files0 public / 0

ShelfUrban and Freight Transport Logistics

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doi10.1016/j.jretconser.2019.03.022

openalex_workW2939766786

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Adoption of shopper-facing technologies under social distancing: A conceptualisation and an interplay between task-technology fit and technology trust