Enabling people with impairments to use Airbnb

Melanie Randle · Sara Dolničar

69 citations0/0 files storedAnnals of Tourism Research

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Disability Rights and Representation Digital Accessibility for Disabilities Sharing Economy and Platforms

Abstract

Paid peer-to-peer accommodation networks, including Airbnb, have been accused of excluding people with impairments. This study analyses host and guest posts on the Airbnb hosting community to (1) reveal key barriers preventing people with impairments from fully participating in peer-to-peer accommodation trading, and (2) identify solutions to overcoming these barriers, using as theoretical framework the social model of disability. The key conclusion is that we may be witnessing a fundamental shift in the nature of barriers: as the growing peer-to-peer accommodation sector increases the quantity and variability of accommodation options, the primary challenge is no longer a lack of suitable accommodation (physical barrier), but the identification of suitable accommodation (informational barrier). Informational barriers are potentially easier to overcome.

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References

2013Using the framework method for the analysis of qualitative data in multi-disciplinary health research 2013The social model of disability: thirty years on 2009A Practical Iterative Framework for Qualitative Data Analysis 1983Social Work with Disabled People 1998On Netnography: Initial Reflections on Consumer Research Investigations of Cyberculture 2017Social work with disabled people 2004Traveling with a disability 2003Travel agents as facilitators or inhibitors of travel: perceptions of people with disabilities

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2023Netnography evolved: New contexts, scope, procedures and sensibilities 2020An empirical analysis of Airbnb listings in forty American cities 2021A decade of systematic literature review on Airbnb: the sharing economy from a multiple stakeholder perspective 2021Stress and coping among micro-entrepreneurs of peer-to-peer accommodation 2020Tourism multi‐sided platforms and the social innovation trajectory: The case of Airbnb

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