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Customer Satisfaction Towards Food Service Apps in Indian Metro Cities
16 references·3 citing·41 second hop
Customer Satisfaction Towards Food Service Apps in Indian Metro Cities (2019)Customer Satisfaction Towards Food Servic…A Glance on Changing Workplace Dynamics Post Covid-19 in India: A Review of Psychological Employee Withdrawal Behavior (2025)A Glance on Changing Workplac…The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …Identifying key factors affecting consumer purchase behavior in an online shopping context (2003)Identifying key factors affec…Empirical testing of a model of online store atmospherics and shopper responses (2003)Empirical testing of a model …Customer satisfaction and loyalty in online and offline environments (2003)Customer satisfaction and loy…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…The antecedents and consequences of trust in online-purchase decisions (2002)The antecedents and consequen…Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store (2002)Technology and the Customer I…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty (2002)Comparative Evaluation and th…What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology (2001)What Trust Means in E-Commerc…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Modeling the critical success factors for continuous usage intention of foodservice mobile apps (2024)Modeling the critical success…Stop hailing, start apping: adoption of app-cab services in an emerging economy (2021)Stop hailing, start apping: a…Connecting Mobile Application Features with Perceived Benefits in Determining Post-adoption Behaviour (2021)Connecting Mobile Application…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Evolving to a New Dominant Logic for Marketing (2003)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer engagement: the construct, antecedents, and consequences (2016)Digital marketing: A framework, review and research agenda (2016)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Behavioral Consequences of Service Quality (1996)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)The influence of online product recommendations on consumers’ online choices (2004)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Structural equation modeling in practice: A review and recommended two-step approach. 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(1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance (2012)From e-commerce to social commerce: A close look at design features (2012)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Economic Action and Social Structure: The Problem of Embeddedness (1985)Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)The Discovery of Grounded Theory (2017)Principles and Practice of Structural Equation Modeling (1998)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2001What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology2,278 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,684 cited
  • 2003Customer satisfaction and loyalty in online and offline environments1,560 cited
  • 2003Empirical testing of a model of online store atmospherics and shopper responses1,282 cited
  • 2025A Glance on Changing Workplace Dynamics Post Covid-19 in India: A Review of Psychological Employee Withdrawal Behavior1,228 cited
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  • 2002Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store

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942 cited
  • 2003Identifying key factors affecting consumer purchase behavior in an online shopping context914 cited
  • 2002Comparative Evaluation and the Relationship Between Quality, Satisfaction, and Repurchase Loyalty778 cited
  • Cited by

    • 2021Connecting Mobile Application Features with Perceived Benefits in Determining Post-adoption Behaviour9 cited
    • 2021Stop hailing, start apping: adoption of app-cab services in an emerging economy8 cited
    • 2024Modeling the critical success factors for continuous usage intention of foodservice mobile apps5 cited