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تأثیر إستراتیجیات التسویق الداخلى على أداء المطارات حالة دراسیة مطار شرم الشیخ الدولى
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تأثیر إستراتیجیات التسویق الداخلى على أداء المطارات حالة دراسیة مطار شرم الشیخ الدولى (2018)تأثیر إستراتیجیات التسویق الداخلى على أدا…The impact of internal marketing and market orientation on performance: an empirical study in restaurant industry (2017)The impact of internal market…Relationship between Internal Marketing and Service Quality with Customers' Satisfaction (2011)Relationship between Internal…Employees as customers - An internal marketing study of the Avis car rental group in South Africa (2010)Employees as customers - An i…The impact of internal marketing on the perception of service quality in retail banking: A Ghanaian case (2009)The impact of internal market…Reciprocation of perceived organizational support. (2001)Reciprocation of perceived or…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)How to Design and Evaluate Research in Education (1990)Measuring Service Quality: A Reexamination and Extension (1992)The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees (2013)The impact of internal marketing practices on services quality of commercial banks in Jordan (2013)Linking internal marketing with customer outcomes (2015)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (1998)Perceived supervisor support: Contributions to perceived organizational support and employee retention. (2002)Social Exchange Theory: An Interdisciplinary Review (2005)Trust, trustworthiness, and trust propensity: A meta-analytic test of their unique relationships with risk taking and job performance. (2007)A Service Quality Model and its Marketing Implications (1984)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)Applying Importance-Performance Analysis for Improving Internal Marketing of Hospital Management in Taiwan (2013)An Investigation of Corporate Image Effect on WOM: The Role of Customer Satisfaction and Trust (2016)Deriving managerial implications through SERVQUAL gap elasticity in UAE banking (2018)Managing Market Relationships (2000)Internal marketing issues and challenges (2003)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company (2012)Internal marketing and service quality in restaurants (2013)The moderating effect of cultural congruence on the internal marketing practice and employee satisfaction relationship: An empirical examination of Australian and Taiwanese born tourism employees (2014)The balanced scorecard : measures that drive performance (1992)The balanced scorecard: Translating strategy into action (1997)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Ambidexterity as a Key Factor in Banks’ Performance: A Marketing Approach (2019)Internal marketing, service quality and perceived customer satisfaction (2020)The Adoption of Green Market Orientation in Logistic Industries—Empirical Evidence from Vietnamese SMEs (2022)
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References

  • 2001Reciprocation of perceived organizational support.3,103 cited
  • 2011Relationship between Internal Marketing and Service Quality with Customers' Satisfaction58 cited
  • 2009The impact of internal marketing on the perception of service quality in retail banking: A Ghanaian case50 cited
  • 2010Employees as customers - An internal marketing study of the Avis car rental group in South Africa47 cited
  • 2017The impact of internal marketing and market orientation on performance: an empirical study in restaurant industry34 cited

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