Articlehybrid2019

Toward a refined conceptualization of IS discontinuance: Reflection on the past and a way forward

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Technology Adoption and User Behaviour Information Technology Governance and Strategy Information Systems Theories and Implementation

Abstract

Interest in studying information systems discontinuance has been increasing lately, yet there is no consensus on what it means. To improve the situation, we conduct a comprehensive review of current literature on IS discontinuance and identify 55 studies published during 1991–2017 that specifically focus on the topic. Our conceptual analysis disentangles the process, content, and context of the phenomenon, revealing that over the course of a typical IS lifecycle, IS discontinuance may materialize at least in five distinct forms: rejection, regressive discontinuance, quitting, temporary discontinuance, and replacement. After elaborating their distinctions, we discuss their theoretical, methodological, and practical implications.

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1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2019Diffusion of Innovations 1 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2007Theory Building From Cases: Opportunities And Challenges 2003Diffusion of innovations.2001Understanding Information Systems Continuance: An Expectation-Confirmation Model1 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review 1999Strategies for Theorizing from Process Data

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