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Customer Satisfaction Analysis of Online Taxi Mobile Apps
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Customer Satisfaction Analysis of Online Taxi Mobile Apps (2019)Customer Satisfaction Analysis of Online …Service Quality Analysis for Online Transportation Services: Case Study of GO-JEK (2017)Service Quality Analysis for …Mobile taxi booking application service’s continuance usage intention by users (2017)Mobile taxi booking applicati…Measuring Customer Satisfaction toward Localization Website by WebQual and Importance Performance Analysis (Case Study on AliexPress Site in Indonesia) (2016)Measuring Customer Satisfacti…PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA (2014)PENERAPAN CUSTOMER SATISFACTI…Importance-performance analysis: A valid management tool? (2014)Importance-performance analys…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…KAJIAN “TINGKAT KEPUASAN” PENGGUNA ANGKUTAN UMUM DI DIY (2009)KAJIAN “TINGKAT KEPUASAN” PEN…Importance-performance analysis and Customer Satisfaction Index for express bus services (2009)Importance-performance analys…A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…The conceptualization and measurement of m-commerce user satisfaction (2004)The conceptualization and mea…Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation (2002)Information Quality for Mobil…Importance-Performance Analysis (1977)Importance-Performance Analys…Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA (2023)Wrocław public transport pass…Passenger Satisfaction Evaluation and Achieving Sustainable Integrated Urban Transport: Structural Equation Analysis Based on Macau Data (2023)Passenger Satisfaction Evalua…Quality and Use of Mobile Applications for Transportation Service: Influence on Satisfaction (2021)Quality and Use of Mobile App…Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada Transportasi Online Roda Dua PT X (2021)Faktor-Faktor yang Mempengaru…Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money (2020)Passenger satisfaction and lo…Factors Influencing the Potential User's Acceptance of Rocab Mobile Application for Public Transportation in Palestine: Insights from Innovation Diffusion Theory and Technology Acceptance Model (2020)Factors Influencing the Poten…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering Quality Service (1990)Pengukuran tingkat kepuasan pelanggan untuk menaikkan pangsa pasar (1997)Students’ Satisfaction on Academic Services in Higher Education Using Importance-Performance Analysis (2016)Pengaruh Kualitas Pelayanan Angkutan Kota Terhadap Kepuasan dan Loyalitas Penumpang di Kota Kupang (2018)Customer Awareness and Satisfaction Analysis on the Use of Motorcycle Taxi Applications in the Philippines (2021)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis (2007)Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model (2011)Factors influencing mobile services adoption: a brand‐equity perspective (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Valuing Transit Service Quality Improvements (2008)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)Drivers of customer satisfaction with public transport services (2015)Tourism destination competitiveness: a quantitative approach (2004)Satisfaction: a behavioral perspective on the consumer (2010)Importance-performance analysis (IPA) of sustainable tourism initiatives: The resident perspective (2016)Residents’ quality of life and attitudes toward tourism development in China (2016)The Impact of COVID-19 on Tourist Satisfaction with B&B in Zhejiang, China: An Importance–Performance Analysis (2020)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)An empirical examination of continuance intention of mobile payment services (2012)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Examining the role of trust and quality dimensions in the actual usage of mobile banking services: An empirical investigation (2018)Importance values for Importance–Performance Analysis: A formula for spreading out values derived from preference rankings (2006)Quality of Psychology Test Between Likert Scale 5 and 6 Points (2010)Impact of English online learning website quality to user satisfaction in Jakarta (2017)Looking for the Definition of Website Quality (2020)Analysis of website service quality with webqual 4.0 integration method (2021)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)Impact of Lean Manufacturing Practices on Firms’ Sustainable Performance: Lean Culture as a Moderator (2019)Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam (2020)Do Perceived Risk, Perception of Self-Efficacy, and Openness to Technology Matter for Solar PV Adoption? An Application of the Extended Theory of Planned Behavior (2021)E-S-QUAL (2004)Assessment of sanitation service quality in urban slums of Khulna city based on SERVQUAL and AHP model: A case study of railway slum, Khulna, Bangladesh (2018)The effect of Internet service quality on consumers’ purchase behavior: The role of satisfaction, attitude, and purchase intention (2019)What Makes GO-JEK Go in Indonesia? The Influences of Social Media Marketing Activities on Purchase Intention (2021)Measuring the success of the Greek Taxation Information System (2009)Mobile marketing research: The-state-of-the-art (2009)Investigating success of an e-government initiative: Validation of an integrated IS success model (2014)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)
this work references cited by second hop

References

  • 1977Importance-Performance Analysis4,319 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited
  • 2014Importance-performance analysis: A valid management tool?339 cited
  • 2002Information Quality for Mobile Internet Services: A Theoretical Model with Empirical Validation295 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2004The conceptualization and measurement of m-commerce user satisfaction253 cited
  • 2017Mobile taxi booking application service’s continuance usage intention by users204 cited
  • 2017Service Quality Analysis for Online Transportation Services: Case Study of GO-JEK142 cited
  • 2014PENERAPAN CUSTOMER SATISFACTION INDEX (CSI) DAN ANALISIS GAP PADA KUALITAS PELAYANAN TRANS JOGJA56 cited
  • 2016Measuring Customer Satisfaction toward Localization Website by WebQual and Importance Performance Analysis (Case Study on AliexPress Site in Indonesia)51 cited
  • 2009Importance-performance analysis and Customer Satisfaction Index for express bus services17 cited
  • 2009KAJIAN “TINGKAT KEPUASAN” PENGGUNA ANGKUTAN UMUM DI DIY11 cited

Cited by

  • 2020Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money34 cited

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  • 2021Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan pada Transportasi Online Roda Dua PT X9 cited
  • 2023Passenger Satisfaction Evaluation and Achieving Sustainable Integrated Urban Transport: Structural Equation Analysis Based on Macau Data8 cited
  • 2020Factors Influencing the Potential User's Acceptance of Rocab Mobile Application for Public Transportation in Palestine: Insights from Innovation Diffusion Theory and Technology Acceptance Model7 cited
  • 2021Quality and Use of Mobile Applications for Transportation Service: Influence on Satisfaction5 cited
  • 2023Wrocław public transport passengers’ satisfaction survey by means of CSI and IPA4 cited