SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The conceptualization and measurement of m-commerce user satisfaction · Study

ArticleShelves

ArticleThe conceptualization and measurement of m-commerce user satisfaction

Yi‐Shun Wang2004

Article2004

The conceptualization and measurement of m-commerce user satisfaction

Yi‐Shun Wang · Yi-Wen Liao

253 citations·0/0 files stored·Computers in Human Behavior

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Technology Adoption and User Behaviour Customer Service Quality and Loyalty Usability and User Interface Design

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 253 citations exist upstream.

References

1951Coefficient Alpha and the Internal Structure of Tests 1988Structural equation modeling in practice: A review and recommended two-step approach.1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1979A Paradigm for Developing Better Measures of Marketing Constructs 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1992Information Systems Success: The Quest for the Dependent Variable 1992Measuring Service Quality: A Reexamination and Extension

Cited by

2007Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis 2011Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model 2012Factors influencing mobile services adoption: a brand‐equity perspective 2011Using SERVQUAL to assess the quality of e-learning experience 2015M-S-QUAL: Mobile service quality measurement

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2003Assessment of learner satisfaction with asynchronous electronic learning systemsarticle · 22 shared references 2001AN INSTRUMENT FOR MEASURING CUSTOMER SATISFACTION TOWARD WEB SITES THAT MARKET DIGITAL PRODUCTS AND SERVICESarticle · 22 shared references 1994Perceived Service Quality and User Satisfaction with the Information Services Functionarticle · 16 shared references 2016User Satisfaction Research in Information Systems: Historical Roots and Approachesarticle · 16 shared references 2019User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfactionarticle · 16 shared references 2008Assessing e‐commerce systems success: a respecification and validation of the DeLone and McLean model of IS successarticle · 15 shared references

Details

Year2004

Typearticle

Published2004-12-15

VenueComputers in Human Behavior

ISSN-L0747-5632

Languageen

Citations253

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.1016/j.chb.2004.10.017

openalex_workW2009341003

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2014A study of mobile banking loyalty in Iran

2019The moderating effects of gender on customer satisfaction and continuance intention in mobile commerce: a UTAUT-based perspective

2017Antecedents of customer satisfaction in mobile commerce