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The Effect of Service Quality on T-Cash Customer Satisfaction using System Dynamics Framework
16 references·0 citing·47 second hop
The Effect of Service Quality on T-Cash Customer Satisfaction using System Dynamics Framework (2019)The Effect of Service Quality on T-Cash C…Determining the Influence of the Reliability of Service Quality on Customer Satisfaction: The Case of Libyan E-Commerce Customers (2015)Determining the Influence of …EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES (2013)EXPLORING SERVICE QUALITY DIM…Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making (2011)Finding critical criteria of …Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model (2011)Assessing the effects of serv…An assessment of customers’ e-service quality perception, satisfaction and intention (2010)An assessment of customers’ e…The Role of Mutual Trust in Building Members' Loyalty to a C2C Platform Provider (2009)The Role of Mutual Trust in B…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…E‐service quality: comparing the perceptions of providers and customers (2009)E‐service quality: comparing …Service quality evaluation in internet banking: an empirical study in India (2008)Service quality evaluation in…Service personalization and loyalty (2006)Service personalization and l…Online service quality dimensions and their relationships with satisfaction (2004)Online service quality dimens…Service quality evaluation by service quality performance matrix (2003)Service quality evaluation by…Business Dynamics: Systems Thinking and Modeling for a Complex World (2000)Business Dynamics: Systems Th…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…System dynamics, systems thinking, and soft OR (1994)System dynamics, systems thin…Multiple tests for validation of system dynamics type of simulation models (1989)Multiple tests for validation…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Perceived e‐service quality (PeSQ) (2007)The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)Measuring consumer perceptions of online shopping convenience (2013)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Understanding Customer Experience Throughout the Customer Journey (2016)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1996The Behavioral Consequences of Service Quality12,400 cited
  • 2000Business Dynamics: Systems Thinking and Modeling for a Complex World9,354 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,462 cited
  • 1994System dynamics, systems thinking, and soft OR1,126 cited
  • 2004Online service quality dimensions and their relationships with satisfaction545 cited
  • 2010An assessment of customers’ e-service quality perception, satisfaction and intention521 cited
  • 1989Multiple tests for validation of system dynamics type of simulation models457 cited
  • 2011Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model373 cited
  • 2006Service personalization and loyalty373 cited
  • 2009The Role of Mutual Trust in Building Members' Loyalty to a C2C Platform Provider213 cited
  • 2003Service quality evaluation by service quality performance matrix208 cited
  • 2008Service quality evaluation in internet banking: an empirical study in India190 cited
  • 2013EXPLORING SERVICE QUALITY DIMENSIONS IN B2B e-MARKETPLACES73 cited
  • 2009E‐service quality: comparing the perceptions of providers and customers

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72 cited
  • 2015Determining the Influence of the Reliability of Service Quality on Customer Satisfaction: The Case of Libyan E-Commerce Customers70 cited
  • 2011Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making62 cited
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