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Service innovation is urgent in healthcare · Study

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ArticleService innovation is urgent in healthcare

Leonard L. Berry2019

Article2019

Service innovation is urgent in healthcare

Leonard L. Berry

107 citations·0/0 files stored·AMS Review

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Service and Product Innovation Patient Satisfaction in Healthcare Healthcare, Law, Governance, and Management Studies

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References

2016Understanding Customer Experience Throughout the Customer Journey 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies 2015The health gap: the challenge of an unequal world 2018Customer experience challenges: bringing together digital, physical and social realms 2016The health gap: the challenge of an unequal world 2006Service Clues and Customer Assessment of the Service Experience: Lessons from Marketing 2013Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth 2006Creating new markets through service innovation

Cited by

2019A service design approach to healthcare innovation: from decision-making to sense-making and institutional change 2023Transforming health-care service through consumer co-creation: directions for service design 2021Boundary work in value co-creation practices: the mediating role of cognitive assistants 2022Customer service co-creation literacy for better service value: evidence from the health-care sector 2021The transformative outcomes of frontline employee adaptability for service value co-creation: a study of the banking sector

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Details

Year2019

Typearticle

Published2019-05-24

VenueAMS Review

ISSN-L1869-814X

Languageen

Citations107

Files0 public / 0

ShelfService and Product Innovation

Identifiers

doi10.1007/s13162-019-00135-x

openalex_workW2946079517

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2023How do omnichannel strategies contribute to value-based healthcare? An orchestra-based analysis

2025Innovations in Healthcare: A systematic literature review

2020Customer effort in mandatory and voluntary value cocreation: a study in a health care context