Complaints and resolutions in a peer-to-peer business modelHyoungeun Gemmy Moon, Wei Wei, Li Miao2019-05-24articleInternational Journal of Hospitality Management41 citationsclosedNo readable copy stored yet — this record is metadata only.Sharing Economy and PlatformsCustomer Service Quality and LoyaltyAI in Service InteractionsAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 41 citations exist upstream.References1980Qualitative research and evaluation methods1984Content Analysis: An Introduction to its Methodology.2008The qualitative content analysis process2019Content Analysis: An Introduction to Its Methodology1958The psychology of interpersonal relations.1958The Psychology of Interpersonal Relations.1986Qualitative Data Analysis: A Sourcebook of New Methods2017The Content Analysis GuidebookCited by2023Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives2023Enhance understandings of Online Food Delivery's service quality with online reviews2020Customer Satisfaction & Loyalty and Organizational Complaint Handling: Economic Aspects of Business Operation of Airline Industry2022Platform-centric vs. multi-party service failure: an examination of consumers’ negative word of mouth about sharing economy platforms2020Exploring guest response towards service failure in home-sharing: service presence and consumption motivation2020“It’s not worth the effort”! Examining service recovery in Airbnb and other homesharing platforms2023Thematic evolution, emerging trends for sharing economy business model research, and future research directions in the post‐COVID‐19 era2021Collaborative governance in shared accommodation platform: Moderating role of perceived risk