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Understanding customer-perceived quality in informal stores
16 references·2 citing·44 second hop
Understanding customer-perceived quality in informal stores (2019)Understanding customer-perceived quality …An updated and expanded assessment of PLS-SEM in information systems research (2017)An updated and expanded asses…The Role of Customer Engagement Behavior in Value Co-Creation (2014)The Role of Customer Engageme…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models (2012)Hierarchical Latent Variable …Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012)Customer Engagement: Explorin…Dimensionalizing Cultures: The Hofstede Model in Context (2011)Dimensionalizing Cultures: Th…Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Customer Engagement Behavior:…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The Measurement of Word-of-Mo…Linking perceived service quality and service loyalty: a multi‐dimensional perspective (1999)Linking perceived service qua…Commercial Friendships: Service Provider-Client Relationships in Context (1999)Commercial Friendships: Servi…Word of mouth: understanding and managing referral marketing (1998)Word of mouth: understanding …A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Social Ties and Word-of-Mouth Referral Behavior (1987)Social Ties and Word-of-Mouth…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Exploring the green purchase intention-behavior gap among South African millennials using an expanded planned behavior model (2025)Exploring the green purchase …Impact of Eperiential Marketing and Perceived Quality on Brand Loyalty with Brand Trust as Mediation (2021)Impact of Eperiential Marketi…Evolving to a New Dominant Logic for Marketing (2003)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)Customer engagement: the construct, antecedents, and consequences (2016)Advances in Consumer Research (2025)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Using PLS path modeling in new technology research: updated guidelines (2016)When to use and how to report the results of PLS-SEM (2018)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. 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(1980)On the Evaluation of Structural Equation Models (1988)Effects of Word-of-Mouth and Product-Attribute Information on Persuasion: An Accessibility-Diagnosticity Perspective (1991)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2011Dimensionalizing Cultures: The Hofstede Model in Context7,241 cited
  • 2017An updated and expanded assessment of PLS-SEM in information systems research4,033 cited
  • 2010Customer Engagement Behavior: Theoretical Foundations and Research Directions3,536 cited
  • 1987Social Ties and Word-of-Mouth Referral Behavior2,389 cited
  • 2012Hierarchical Latent Variable Models in PLS-SEM: Guidelines for Using Reflective-Formative Type Models2,275 cited
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  • 2001The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents1,583 cited
  • 2014The Role of Customer Engagement Behavior in Value Co-Creation1,219 cited
  • 1999Commercial Friendships: Service Provider-Client Relationships in Context

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1,200 cited
  • 1998Word of mouth: understanding and managing referral marketing916 cited
  • 1999Linking perceived service quality and service loyalty: a multi‐dimensional perspective767 cited
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    • 2021Impact of Eperiential Marketing and Perceived Quality on Brand Loyalty with Brand Trust as Mediation8 cited
    • 2025Exploring the green purchase intention-behavior gap among South African millennials using an expanded planned behavior model7 cited