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Effects of dominance transitions on advice adherence in professional service conversations · Study

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ArticleEffects of dominance transitions on advice adherence in professional service conversations

Helen Si Wang2019

Article2019

Effects of dominance transitions on advice adherence in professional service conversations

Helen Si Wang · Chi Kin Yim

22 citations·0/0 files stored·Journal of the Academy of Marketing Science

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Customer Service Quality and Loyalty Service and Product Innovation AI in Service Interactions

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References

1963Towards an understanding of inequity.1996Using Language 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective 2003Power, approach, and inhibition.1996Using language: Communicative acts 2006Service-dominant logic: reactions, reflections and refinements 2002Understanding Service Convenience 2011Value co-creation in service logic: A critical analysis

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2010Social Psychology and Language: Words, Utterances, and Conversationsother · 9 shared references 2016Antecedents of Advice Taking in Organizations: A Goal-Activation Approachthesis · 8 shared references 2011Power, competitiveness, and advice taking: Why the powerful don’t listenarticle · 7 shared references 2019The Influence of Shared Visual Context on the Successful Emergence of Conventions in a Referential Communication Taskarticle · 7 shared references 2014Trust in self, trust in others: The impact of emotions on advice behaviorthesis · 7 shared references 2015When, why, and how do powerholders “feel the power”? Examining the links between structural and psychological power and reviving the connection between power and responsibilityarticle · 6 shared references

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Year2019

Typearticle

Published2019-05-28

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations22

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11747-019-00664-8

openalex_workW2947660246

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