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Effects of dominance transitions on advice adherence in professional service conversations
16 references·0 citing·47 second hop
Effects of dominance transitions on advice adherence in professional service conversations (2019)Effects of dominance transitions on advic…Stress Inoculation Training (2017)Stress Inoculation TrainingValue co-creation in service logic: A critical analysis (2011)Value co-creation in service …Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process (2011)Value co-creation in knowledg…Power reduces the press of the situation: Implications for creativity, conformity, and dissonance. (2008)Power reduces the press of th…Service-dominant logic: reactions, reflections and refinements (2006)Service-dominant logic: react…Power and Perspectives Not Taken (2006)Power and Perspectives Not Ta…Advice taking and decision-making: An integrative literature review, and implications for the organizational sciences (2006)Advice taking and decision-ma…Power, approach, and inhibition. (2003)Power, approach, and inhibiti…Understanding Service Convenience (2002)Understanding Service Conveni…Taking Perspective in Conversation: The Role of Mutual Knowledge in Comprehension (2000)Taking Perspective in Convers…Using language: Communicative acts (1996)Using language: Communicative…Using Language (1996)Using LanguageConceptual pacts and lexical choice in conversation. (1996)Conceptual pacts and lexical …American behavioral scientist (1995)American behavioral scientistRelationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Towards an understanding of inequity. (1963)Towards an understanding of i…The Elaboration Likelihood Model of Persuasion (1986)Politeness (1987)Stereotype threat and the intellectual test performance of African Americans. (1995)From Power to Action. (2003)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)8 Social Hierarchy: The Self‐Reinforcing Nature of Power and Status (2008)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context (2005)An empirical examination of factors influencing the intention to use mobile payment (2009)Measuring consumer perceptions of online shopping convenience (2013)Advances in Consumer Research (2025)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Evolving to a New Dominant Logic for Marketing (2003)Value co-creation: concept and measurement (2014)Service Research Priorities in a Rapidly Changing Context (2015)Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016)Referring as a collaborative process (1986)Contributing to Discourse (1989)Grounding in communication. (1991)Syntactic co-ordination in dialogue (2000)An integrated theory of language production and comprehension (2013)Toward a second-person neuroscience (2013)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The Service-dominant Logic of Marketing: Dialog, Debate, and Directions (2006)Service-dominant logic: continuing the evolution (2007)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Measuring individual differences in empathy: Evidence for a multidimensional approach. (1983)The Bases of Social Power (1986)Mindblindness (1995)Pronoun Use Reflects Standings in Social Hierarchies (2013)The Social Distance Theory of Power (2013)A Theory of Social Comparison Processes (1954)Social Behavior: Its Elementary Forms (1963)New directions in equity research. (1973)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Individual differences in reasoning: Implications for the rationality debate? (2000)Representativeness Revisited: Attribute Substitution in Intuitive Judgment (2002)Heuristics and Biases: The Psychology of Intuitive Judgment (2004)Radical Construction Grammar (2001)Foundations of Language (2002)
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References

  • 1963Towards an understanding of inequity.5,146 cited
  • 1996Using Language5,122 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 2003Power, approach, and inhibition.3,425 cited
  • 1996Using language: Communicative acts2,702 cited
  • 2006Service-dominant logic: reactions, reflections and refinements1,868 cited
  • 2002Understanding Service Convenience1,613 cited
  • 2011Value co-creation in service logic: A critical analysis1,592 cited
  • 1996Conceptual pacts and lexical choice in conversation.1,460 cited
  • 2006Power and Perspectives Not Taken1,285 cited
  • 2006Advice taking and decision-making: An integrative literature review, and implications for the organizational sciences1,007 cited
  • 1995American behavioral scientist953 cited
  • 2008Power reduces the press of the situation: Implications for creativity, conformity, and dissonance.893 cited
  • 2000Taking Perspective in Conversation: The Role of Mutual Knowledge in Comprehension883 cited
  • 2017Stress Inoculation Training864 cited
  • 2011Value co-creation in knowledge intensive business services: A dyadic perspective on the joint problem solving process

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