SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Ignored or Rejected: Retail Exclusion Effects on Construal Levels and Consumer Responses to Compensation
16 references·12 citing·44 second hop
Ignored or Rejected: Retail Exclusion Effects on Construal Levels and Consumer Responses to Compensation (2019)Ignored or Rejected: Retail Exclusion Eff…It's the Mind-Set that Matters: The Role of Construal Level and Message Framing in Influencing Consumer Efficacy and Conservation Behaviors (2011)It's the Mind-Set that Matter…Construal-level theory of psychological distance. (2010)Construal-level theory of psy…Uniting the Tribes of Fluency to Form a Metacognitive Nation (2009)Uniting the Tribes of Fluency…Reactions to discrimination, stigmatization, ostracism, and other forms of interpersonal rejection: A multimotive model. (2009)Reactions to discrimination, …Interpersonal similarity as a social distance dimension: Implications for perception of others’ actions (2008)Interpersonal similarity as a…Spatial Distance and Mental Construal of Social Events (2006)Spatial Distance and Mental C…Temporal construal. (2003)Temporal construal.Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction (2003)Service Failure and Recovery:…A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts (2002)A Longitudinal Study of Compl…Promotion and prevention choices between stability and change. (1999)Promotion and prevention choi…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…The role of feasibility and desirability considerations in near and distant future decisions: A test of temporal construal theory. (1998)The role of feasibility and d…Emotional responses to goal attainment: Strength of regulatory focus as moderator. (1997)Emotional responses to goal a…Levels of personal agency: Individual variation in action identification. (1989)Levels of personal agency: In…Levels of personal agency: Individual variation in action identification. (1989)Levels of personal agency: In…The impact of social exclusion on experiential sports consumption: the chain mediating roles of loneliness and the need for social connection (2025)The impact of social exclusio…Do second-hand luxury retailers affect luxury brand image? Exploring the mediation of construal level theory between official and unofficial retailers (2025)Do second-hand luxury retaile…Create the best first glance: The cross-cultural effect of image background on purchase intention (2023)Create the best first glance:…Attraction and compromise effects under social exclusion (2023)Attraction and compromise eff…Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior (2022)Why does service inclusion ma…When does the price presentation order impact choices? Dispositional and situational moderators for the price order effect (2022)When does the price presentat…Product design, social exclusion, and product preference: The mediating role of psychological ownership and the moderating role of product type (2022)Product design, social exclus…Impact of luck perception on consumer's construal level: the mediating role of psychological security and the moderating role of power (2022)Impact of luck perception on …How to Shape Consumer Reaction to Corporate Environmental Communications (2022)How to Shape Consumer Reactio…Construal level theory e comportamento do consumidor: uma década de estudos e novas possibilidades de pesquisa (2022)Construal level theory e comp…Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude (2021)Luxury Branding in the Hospit…How virtual reality influences travel intentions: The role of mental imagery and happiness forecasting (2021)How virtual reality influence…Prospect Theory: An Analysis of Decision under Risk (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Prospect theory: An analysis of decision under risk (1988)Cross-Sectional versus Longitudinal Survey Research: Concepts, Findings, and Guidelines (2008)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)Structural equation modeling in practice: A review and recommended two-step approach. (1988)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Customer betrayal and retaliation: when your best customers become your worst enemies (2007)When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009)Generalized expectancies for internal versus external control of reinforcement. (1966)Personality and Assessment (1968)SCRIPTS, PLANS, GOALS, AND UNDERSTANDING (1988)You focus on the forest when you're in charge of the trees: Power priming and abstract information processing. (2006)Constructive and unconstructive repetitive thought. (2008)Specious reward: A behavioral theory of impulsiveness and impulse control. (1975)Explanatory Coherence (1989)Nature and Operation of Attitudes (2001)Politeness : Some Universals in Language Usage (1987)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Choice overload: A conceptual review and meta‐analysis (2014)The behavioralist as tax collector: Using natural field experiments to enhance tax compliance (2017)Risk perceptions of COVID-19 around the world (2020)Stress, social support, and the buffering hypothesis. (1985)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)On seeing human: A three-factor theory of anthropomorphism. (2007)Construct Validity of the Need to Belong Scale: Mapping the Nomological Network (2013)Stigma as a Fundamental Cause of Population Health Inequalities (2013)Embracing Causal Complexity (2016)Availability: A heuristic for judging frequency and probability (1973)When choice is demotivating: Can one desire too much of a good thing? (2000)When choice is demotivating: Can one desire too much of a good thing? (2000)Self-Regulated Learning: Beliefs, Techniques, and Illusions (2012)The Differential Susceptibility to Media Effects Model (2013)Prior exposure increases perceived accuracy of fake news. (2018)The psychology of interpersonal relations. (1958)The empirical case for two systems of reasoning. (1996)Risk as feelings. (2001)Dehumanization: An Integrative Review (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Customer repurchase intention (2003)The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The impact of online reviews on hotel booking intentions and perception of trust (2011)
this work references cited by second hop

References

  • 2010Construal-level theory of psychological distance.6,611 cited
  • 2003Temporal construal.3,006 cited
  • 1998The role of feasibility and desirability considerations in near and distant future decisions: A test of temporal construal theory.2,367 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
  • 2009Uniting the Tribes of Fluency to Form a Metacognitive Nation1,646 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery1,465 cited
  • 2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts1,201 cited
  • 1989Levels of personal agency: Individual variation in action identification.982 cited
  • 2003Service Failure and Recovery: The Impact of Relationship Factors on Customer Satisfaction956 cited
  • 2009Reactions to discrimination, stigmatization, ostracism, and other forms of interpersonal rejection: A multimotive model.940 cited
  • 1997Emotional responses to goal attainment: Strength of regulatory focus as moderator.876 cited
  • 2011It's the Mind-Set that Matters: The Role of Construal Level and Message Framing in Influencing Consumer Efficacy and Conservation Behaviors758 cited
  • 1989Levels of personal agency: Individual variation in action identification.704 cited
  • 1999

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Promotion and prevention choices between stability and change.
697 cited
  • 2006Spatial Distance and Mental Construal of Social Events667 cited
  • 2008Interpersonal similarity as a social distance dimension: Implications for perception of others’ actions641 cited
  • Cited by

    • 2021How virtual reality influences travel intentions: The role of mental imagery and happiness forecasting180 cited
    • 2023Create the best first glance: The cross-cultural effect of image background on purchase intention30 cited
    • 2022Why does service inclusion matter? The effect of service exclusion on customer indirect misbehavior27 cited
    • 2021Luxury Branding in the Hospitality Industry: The Impact of Employee’s Luxury Appearance and Elitism Attitude24 cited
    • 2022Product design, social exclusion, and product preference: The mediating role of psychological ownership and the moderating role of product type14 cited
    • 2022How to Shape Consumer Reaction to Corporate Environmental Communications9 cited
    • 2022Impact of luck perception on consumer's construal level: the mediating role of psychological security and the moderating role of power6 cited
    • 2025Do second-hand luxury retailers affect luxury brand image? Exploring the mediation of construal level theory between official and unofficial retailers6 cited
    • 2025The impact of social exclusion on experiential sports consumption: the chain mediating roles of loneliness and the need for social connection6 cited
    • 2023Attraction and compromise effects under social exclusion4 cited
    • 2022When does the price presentation order impact choices? Dispositional and situational moderators for the price order effect2 cited
    • 2022Construal level theory e comportamento do consumidor: uma década de estudos e novas possibilidades de pesquisa2 cited