Design Service of QFD And SPC Methods in the Process Performance Potential Gain and Customers Value in a Company

Abstract

Marketing surveys discover that the most successful organizations have to provide products or services that meet customer´s requirements. The organizations can fulfill these requirements are more consistent in their competition. Quality of service is a major factor in the company's service providers faces competition in the market; therefore that is one of the companies distributing the products of convection; the company feels the need improve its services because it tends to a decline in the level of sales. The continuous communication between an organization and its consumers is necessary to reach for this state. It is a reality that the customers determine the quality of product, nor designers or production technologists. They have to design and produce the faultless product that meets all requirements of consumers. It requires the systematic approach to the integration of "Voice of Customer" into the design and production activities and received strategic decisions. The effective ways of quality assurance are based on an approach of prevention activities focused on wasted expenditure during production or services providing. This aims of paper can beassured through the continuous information obtaining about the behavior of the manufacturing process and their analysis. The aim is to have the products or provide services with required characteristics. The SPC allows finding out the significant abnormalities from the specified value of chosen product characters at the time, and it is also able to maintain the key process parameters gained by the transferring from identified and updated customer´s requirements, on required and stable state in the long term. It means the process provides the products that comply with the performance quality features defined by the customers.

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