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ArticleAI-Based Digital Assistants

Alexander Maedche2019

OA

Articlegreen2019

AI-Based Digital Assistants

Alexander Maedche · Christine Legner · Alexander Benlian · Benedikt Berger · Henner Gimpel · Thomas Heß +3 more

486 citations·0/0 files stored·Business & Information Systems Engineering

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AI in Service Interactions Artificial Intelligence Applications Speech and dialogue systems

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References

2016The future of employment: How susceptible are jobs to computerisation?1995Task-Technology Fit and Individual Performance 2006The Nature of Theory in Information Systems1 2014Algorithm Aversion: People Erroneously Avoid Algorithms after Seeing Them Err 2016Overcoming Algorithm Aversion: People Will Use Imperfect Algorithms If They Can (Even Slightly) Modify Them 2012Digital transformation: opportunities to create new business models 2009Evaluating Anthropomorphic Product Recommendation Agents: A Social Relationship Perspective to Designing Information Systems 2015The applicability of Visible Learning to higher education.

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2021The acceptance of chatbots in an enterprise context – A survey study 2021AI invading the workplace: negative emotions towards the organizational use of personal virtual assistants

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Details

Year2019

Typearticle

Published2019-06-11

VenueBusiness & Information Systems Engineering

ISSN-L1867-0202

Languageen

Citations486

Files0 public / 0

ShelfAI in Service Interactions

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doi10.1007/s12599-019-00600-8

openalex_workW2950948599

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