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The acceptance of chatbots in an enterprise context – A survey study · Study

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ArticleThe acceptance of chatbots in an enterprise context – A survey study

Florian Brachten2021

Article2021

The acceptance of chatbots in an enterprise context – A survey study

Florian Brachten · Tobias Kißmer · Stefan Stieglitz

149 citations·0/0 files stored·International Journal of Information Management

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Technology Adoption and User Behaviour AI in Service Interactions Robotic Process Automation Applications

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1991The theory of planned behavior 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1977Self-efficacy: Toward a unifying theory of behavioral change.2019Diffusion of Innovations 1 1977Self-efficacy: Toward a unifying theory of behavioral change.2018When to use and how to report the results of PLS-SEM

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2022“Alexa, let’s talk about my productivity”: The impact of digital assistants on work productivity 2024Integrating the adapted UTAUT model with moral obligation, trust and perceived risk to predict ChatGPT adoption for assessment support: A survey with students 2024Examining Students’ Acceptance and Use of ChatGPT in Saudi Arabian Higher Education 2024Strategic Human Resource Management in the Era of Algorithmic Technologies: Key Insights and Future Research Agenda 2022Artificial intelligence changes the way we work: A close look at innovating with chatbots

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Details

Year2021

Typearticle

Published2021-06-02

VenueInternational Journal of Information Management

ISSN-L0268-4012

Languageen

Citations149

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1016/j.ijinfomgt.2021.102375

openalex_workW3166169681

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2024The Moderating Effects of Gender and Study Discipline in the Relationship between University Students’ Acceptance and Use of ChatGPT

2024Exploring intention of undergraduate students to embrace chatbots: from the vantage point of Lesotho

2022Design principles for conversational agents to support Emergency Management Agencies