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The reinforcing and aversive consequences of customer experience. The role of consumer confusion
16 references·4 citing·40 second hop
The reinforcing and aversive consequences of customer experience. The role of consumer confusion (2019)The reinforcing and aversive consequences…An updated and expanded assessment of PLS-SEM in information systems research (2017)An updated and expanded asses…Understanding Customer Experience Throughout the Customer Journey (2016)Understanding Customer Experi…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…An assessment of the use of partial least squares structural equation modeling in marketing research (2011)An assessment of the use of p…Structural Equation Modeling in Information Systems Research Using Partial Least Squares (2010)Structural Equation Modeling …Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Customer Experience Creation:…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance1 (2007)How Habit Limits the Predicti…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Measuring Emotions in the Consumption Experience (1997)Measuring Emotions in the Con…Emotion: A Psychoevolutionary Synthesis (1980)Emotion: A Psychoevolutionary…An approach to environmental psychology (1974)An approach to environmental …Generalized expectancies for internal versus external control of reinforcement. (1966)Generalized expectancies for …Consumer confusion: A meta-analytic review (2025)Consumer confusion: A meta-an…Investigating consumers’ slow fashion purchase decision: role of lack of information and confusion (2024)Investigating consumers’ slow…National brand manufacturers’ supply strategy in the presence of retailers’ store-branded lookalike packaging and consumer confusion about quality preference (2023)National brand manufacturers’…Does Greenwashing Influence the Green Product Experience in Emerging Hospitality Markets Post-COVID-19? (2022)Does Greenwashing Influence t…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1966Generalized expectancies for internal versus external control of reinforcement.21,937 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 2011An assessment of the use of partial least squares structural equation modeling in marketing research8,083 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2016Understanding Customer Experience Throughout the Customer Journey5,744 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2017An updated and expanded assessment of PLS-SEM in information systems research4,033 cited
  • 2009Customer Experience Creation: Determinants, Dynamics and Management Strategies3,138 cited
  • 1980Emotion: A Psychoevolutionary Synthesis2,487 cited
  • 2007How Habit Limits the Predictive Power of Intention: The Case of Information Systems Continuance12,320 cited

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  • 1997Measuring Emotions in the Consumption Experience1,970 cited
  • 2010Structural Equation Modeling in Information Systems Research Using Partial Least Squares1,659 cited
  • Cited by

    • 2023National brand manufacturers’ supply strategy in the presence of retailers’ store-branded lookalike packaging and consumer confusion about quality preference26 cited
    • 2022Does Greenwashing Influence the Green Product Experience in Emerging Hospitality Markets Post-COVID-19?22 cited
    • 2024Investigating consumers’ slow fashion purchase decision: role of lack of information and confusion17 cited
    • 2025Consumer confusion: A meta-analytic review13 cited