Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Achieving Student Satisfaction and Student Loyalty in Higher Education: A Focus on Service Value Dimensions

16 references·5 citing·40 second hop

FromToDepth

this work references cited by second hop

References

1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1999Whence Consumer Loyalty?7,319 cited
2001Consumer perceived value: The development of a multiple item scale6,635 cited
1994What Matters in College? Four Critical Years Revisited.5,745 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
1992Advances in Consumer Research2,863 cited
2001Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment☆11☆This article is based upon the first author’s doctoral dissertation completed while at Georgia Institute of Technology.2,165 cited
2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited
2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,795 cited
1980Pricing: Making Profitable Decisions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,780 cited

1994The Nature of Customer Value: An Axiology of Services in the Consumption Experience1,364 cited

2005Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour1,354 cited

Cited by

2023The Technology Interface and Student Engagement Are Significant Stimuli in Sustainable Student Satisfaction109 cited
2021The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty54 cited
2021The effect of service quality on behavioural intention: the mediating role of student satisfaction and switching barriers in private universities43 cited
2021Promotion of Perceived Service Quality Through Employee Training and Empowerment: The Mediating Role of Employee Motivation and Internal Communication36 cited
2018The role of university switching costs, perceived service quality, perceived university image and student satisfaction in shaping student loyalty22 cited