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The Behavioral Consequences of Regret, Anger, and Frustration in Service Settings
16 references·2 citing·33 second hop
The Behavioral Consequences of Regret, Anger, and Frustration in Service Settings (2019)The Behavioral Consequences of Regret, An…PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Advanced Issues in Partial Least Squares Structural Equation Modeling (2017)Advanced Issues in Partial Le…Using PLS path modeling in new technology research: updated guidelines (2016)Using PLS path modeling in ne…A primer on partial least squares structural equation modeling (PLS-SEM) (2015)A primer on partial least squ…A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A new criterion for assessing…Personality and Coping (2009)Personality and CopingAn empirical comparison of the efficacy of covariance-based and variance-based SEM (2009)An empirical comparison of th…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management1 (2007)Assimilation of Enterprise Sy…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Appraisal Processes in Emotion (2001)Appraisal Processes in EmotionA Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction (1991)The Dimensionality of Consump…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Patterns of cognitive appraisal in emotion. (1985)Patterns of cognitive apprais…Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory (2024)Customer Responses to Airline…Revisiting the effects of inward negative emotions on outward negative emotions, brand loyalty, and negative WOM (2021)Revisiting the effects of inw…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Information Technology: Toward A Unified View1 (2003)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Consistent Partial Least Squares Path Modeling1 (2015)The expression of the emotions in man and animals. (1872)The Principles of Psychology (1891)A circumplex model of affect. (1980)Emotional Intelligence (1990)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Core affect and the psychological construction of emotion. (2003)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Accounting for common method variance in cross-sectional research designs. (2001)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Partial Least Squares Structural Equation Modeling (2017)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)PLS-SEM: Indeed a Silver Bullet (2011)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Common Beliefs and Reality About PLS (2014)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 2014A new criterion for assessing discriminant validity in variance-based structural equation modeling38,283 cited
  • 2015A primer on partial least squares structural equation modeling (PLS-SEM)18,923 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 2014A primer on partial least squares structural equation modeling (PLS-SEM)12,786 cited
  • 2009\nThe use of partial least squares path modeling in international marketing11,331 cited
  • 2016Using PLS path modeling in new technology research: updated guidelines7,156 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 1985Patterns of cognitive appraisal in emotion.4,061 cited
  • 2007Assimilation of Enterprise Systems: The Effect of Institutional Pressures and the Mediating Role of Top Management13,918 cited
  • 2009An empirical comparison of the efficacy of covariance-based and variance-based SEM2,904 cited
  • 2017Advanced Issues in Partial Least Squares Structural Equation Modeling2,503 cited
  • 2009Personality and Coping2,420 cited
  • 2001Appraisal Processes in Emotion2,385 cited

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1991
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction
2,162 cited
  • 1999A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery2,058 cited
  • Cited by

    • 2021Revisiting the effects of inward negative emotions on outward negative emotions, brand loyalty, and negative WOM40 cited
    • 2024Customer Responses to Airline Service Failure: Perspectives from Expectation Disconfirmation Theory38 cited