Increasing Compulsory Citizenship Behavior and Workload: Does Impression Management Matter?

Fang Liu · Irene Hau‐Siu Chow · Man Huang

33 citations0/0 files storedFrontiers in Psychology

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Job Satisfaction and Organizational Behavior Emotional Labor in Professions Psychology of Social Influence

Abstract

The present study focuses on the dark side of impression management (IM) and proposes that IM tactics (ingratiation, exemplification, and their interaction) positively affect workload through the mechanism of compulsory citizenship behavior (CCB). We tested our hypotheses with data from 298 employees in China. Results revealed that ingratiation, exemplification, and their interaction, were positively related to workload, and CCB played a mediating role in all these relationships. We discussed the theoretical and practical implications of this study.

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References

1989Conservation of resources: A new attempt at conceptualizing stress.1986Self-Reports in Organizational Research: Problems and Prospects 1980Translation and content analysis of oral and written materials 1989Organizational Citizenship Behavior: The Good Soldier Syndrome 1981Impression Management: The Self-Concept, Social Identity, and Interpersonal Relations.2000Mechanisms Linking Work and Family: Clarifying the Relationship Between Work and Family Constructs 1979The Social Psychology of Organizations.1999The Conservation of Resources Model Applied to Work–Family Conflict and Strain

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