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Employees’ customer orientation and customer satisfaction in the public utility sector

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References

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1982The SOCO Scale: A Measure of the Customer Orientation of Salespeople1,055 cited
1995The determinants of service quality: satisfiers and dissatisfiers

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1,032 cited

2001An Empirical Investigation of the Effect of Market Orientation and Entrepreneurship Orientation Alignment on Product Innovation1,008 cited

2003Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors882 cited

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