Digital platform openness: Drivers, dimensions and outcomes

Thijs Broekhuizen · Maarten J. Gijsenberg · Manda Broekhuis · Bas Donkers · Laurens M. Sloot

197 citations0/0 files storedJournal of Business Research

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Digital Platforms and Economics Business Strategy and Innovation Digital Economy and Work Transformation

Abstract

This multi-method study aims to shed light on digital platforms' decisions regarding their openness. Platform openness results from a series of decisions on how open a platform is regarding: (a) suppliers, (b) customers, (c) complementary service providers, as well as to (d) product categories and (e) channels. By conducting a scoping literature review, we analyze the current body of knowledge about the drivers, dimensions and outcomes of platform openness. Using an expert panel discussion and analysis of real-world digital platforms, we confront this existing knowledge with current business challenges to identify research challenges. We address how future research can advance platform research by tackling these challenges.

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References

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