Article2019

Organisational culture moderation of interpersonal trust and affective commitment in health care non-governmental organisations in Ghana

Ramous Agyare · GE Yu-hui · Eugene Abrokwah · James Agyei

19 citations0/0 files storedJournal of Psychology in Africa

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Employee Performance and Management Job Satisfaction and Organizational Behavior Management and Organizational Practices

Abstract

This study examined the moderating effect of organisational culture (OC) moderation on the relationship between interpersonal trust (IT; trust in management and trust in peers) and employees’ affective commitment (AC). Participants were 295 employees of non-governmental organisations (NGOs) in Ghana (female = 42%; age range = 18–55). The employees completed the measures of IT, OC, AC, and employee performance. Moderation analysis of the data utilising structural equation modelling revealed that OC completely moderated the relationship between trust in management and trust in peers on AC. However, the moderation impact was found to be higher with trust in management than trust in peers. Moreover, AC completely mediated between trust in management and employee performance, and between trust in peers and employee performance. These findings highlight the importance for human resource managers of NGOs to incorporate and leverage on organisational culture as a key determinant resource for employees’ trust relationships, AC and performance goals.

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References

2011Sources of Method Bias in Social Science Research and Recommendations on How to Control It 2017An updated and expanded assessment of PLS-SEM in information systems research 2017European Journal of Business and Management 2005Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.2009Armstrong's Handbook of Human Resource Management Practice 2005Trust in Management and Performance: Who Minds the Shop While the Employees Watch the Boss?2006Who Trusts? Personality, Trust and Knowledge Sharing 2009Non-Governmental Organizations and Development

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