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Perceived Quality in Sports Centers in Southern Spain: A Case Study
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Perceived Quality in Sports Centers in Southern Spain: A Case Study (2019)Perceived Quality in Sports Centers in So…Satisfaction of sports services users in Orihuela (Alicante) (2016)Satisfaction of sports servic…Satisfacción de usuarios de dos clubes de pádel de Cartagena (Región de Murcia) (2016)Satisfacción de usuarios de d…La satisfacción de clientes y su relación con la percepción de calidad en Centro de Fitness: utilización de la escala CALIDFIT (2012)La satisfacción de clientes y…Evaluación de la calidad en organizaciones deportivas: adaptación del modelo "SERVQUAL" (2009)Evaluación de la calidad en o…Un cuestionario para evaluar la calidad en programas de actividad Física (2007)Un cuestionario para evaluar …Evaluación de la calidad en los programas de actividad física (2005)Evaluación de la calidad en l…Customers’ expectations of service in Greek fitness centers (2005)Customers’ expectations of se…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea (1995)QUESC: An Instrument for Asse…Cómo medir la satisfacción del cliente: desarrollo y utilización de cuestionarios (1995)Cómo medir la satisfacción de…More on improving service quality measurement (1993)More on improving service qua…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Back-Translation for Cross-Cultural Research (1970)Investigating Customer Satisfaction in a Health Club Context by an Application of the Tetraclasse Model (2006)An application of importance-performance analysis (IPA) to the management of sport centres (2008)Examining relationships among process quality, outcome quality, delight, satisfaction and behavioural intentions in fitness centres in Malaysia (2019)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Un cuestionario para la evaluación psicológica de la ejecución deportiva : estudio complementario entre TCT y TRI (2006)An Application of Fuzzy Logic to Service Quality Research: A Case of Fitness Service (2010)PERCEIVED SERVICE QUALITY, PERCEIVED VALUE AND SATISFACTION IN GROUPS OF USERS OF SPORTS ORGANIZATIONS IN SPAIN (2012)Refinement and reassessment of the SERVQUAL scale. (1991)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Determinants of customer satisfaction in retail banking (1996)The Relationships between Culture and Service Quality Perceptions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: review, critique, research agenda (1996)Customer satisfaction with services: putting perceived value into the equation (2000)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Relationship between measures of service quality and satisfaction of spectators in professional sports (2001)Analysing the professional sport experience: A hierarchical approach (2011)Tourism service quality and destination loyalty – the mediating role of destination image from international tourists’ perspectives (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 1993More on improving service quality measurement878 cited
  • 1995QUESC: An Instrument for Assessing the Service Quality of Sport Centers in Korea204 cited
  • 2005Customers’ expectations of service in Greek fitness centers144 cited
  • 2005Evaluación de la calidad en los programas de actividad física47 cited
  • 2012La satisfacción de clientes y su relación con la percepción de calidad en Centro de Fitness: utilización de la escala CALIDFIT34 cited
  • 2009Evaluación de la calidad en organizaciones deportivas: adaptación del modelo "SERVQUAL"30 cited
  • 1995Cómo medir la satisfacción del cliente: desarrollo y utilización de cuestionarios29 cited
  • 2007Un cuestionario para evaluar la calidad en programas de actividad Física25 cited

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  • 2016Satisfaction of sports services users in Orihuela (Alicante)17 cited
  • 2016Satisfacción de usuarios de dos clubes de pádel de Cartagena (Región de Murcia)14 cited
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