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Sustainable Customer Experience: Bridging Theory and Practice · Study

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ChapterSustainable Customer Experience: Bridging Theory and Practice

Paola Signori2019

Chapter2019

Sustainable Customer Experience: Bridging Theory and Practice

Paola Signori · Irene Gozzo · Daniel John Flint · Tyler Milfeld · Bridget Satinover Nichols

35 citations·0/0 files stored·Palgrave studies in cross-disciplinary business research, in association with EuroMed Academy of Business

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Environmental Sustainability in Business Customer Service Quality and Loyalty Sustainable Supply Chain Management

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References

2005Scoping studies: towards a methodological framework 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?2016Product design and business model strategies for a circular economy 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach 2012Handbook of Complementary Methods in Education Research 2003Creating sustainable value 2007How to Sustain the Customer Experience:2004Getting to the Bottom of “Triple Bottom Line”

Cited by

2021A citation and co-citation bibliometric analysis of omnichannel marketing research 2020Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail 2022Shades of Sustainability: Who are the Buyers and Non-buyers of Sustainable Packaging?2023Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem 2024Environmental sustainability and customer experience in emerging markets

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2020Customer Experience in Retail: A Systematic Literature Reviewreview · 9 shared references 2020Customer experience: a systematic literature review and consumer culture theory-based conceptualisationreview · 8 shared references 2021The experience – economy revisited: an interdisciplinary perspective and research agendaarticle · 8 shared references 2021Exploring business models for sustainability: A bibliographic investigation of the literature and future research directionsarticle · 7 shared references 2022Charting the intellectual structure of customer experience researcharticle · 7 shared references 2021Purchase intention through mobile applications: a customer experience lensarticle · 7 shared references

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Year2019

Typechapter

Published2019-01-01

VenuePalgrave studies in cross-disciplinary business research, in association with EuroMed Academy of Business

ISSN-L2523-8167

Languageen

Citations35

Files0 public / 0

ShelfEnvironmental Sustainability in Business

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doi10.1007/978-3-030-17523-8_7

openalex_workW2964453175

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