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Sustainable Customer Experience: Bridging Theory and Practice
16 references·5 citing·50 second hop
Sustainable Customer Experience: Bridging Theory and Practice (2019)Sustainable Customer Experience: Bridging…Product design and business model strategies for a circular economy (2016)Product design and business m…Customer experience management: toward implementing an evolving marketing concept (2015)Customer experience managemen…Business Cases and Corporate Engagement with Sustainability: Differentiating Ethical Motivations (2015)Business Cases and Corporate …Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions (2014)Sustainable Competitive Advan…A value mapping tool for sustainable business modelling (2013)A value mapping tool for sust…Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Online Customer Experience in…Handbook of Complementary Methods in Education Research (2012)Handbook of Complementary Met…Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Brand Experience: What Is It?…How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis (2006)Salesperson Adaptive Selling …Scoping studies: towards a methodological framework (2005)Scoping studies: towards a me…Getting to the Bottom of “Triple Bottom Line” (2004)Getting to the Bottom of “Tri…Multiple Levels of Corporate Sustainability (2003)Multiple Levels of Corporate …Creating sustainable value (2003)Creating sustainable valueCustomer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors (2001)Customer Switching Behavior i…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Environmental sustainability and customer experience in emerging markets (2024)Environmental sustainability …Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem (2023)Managing environmental sustai…Shades of Sustainability: Who are the Buyers and Non-buyers of Sustainable Packaging? (2022)Shades of Sustainability: Who…A citation and co-citation bibliometric analysis of omnichannel marketing research (2021)A citation and co-citation bi…Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail (2020)Exploring customers’ likeline…Bad Blood: The Tuskegee Syphilis Experiment (1982)Creating Citizens: Political Education and Liberal Democracy (1997)Narrative Inquiry: A Methodology for Studying Lived Experience (2006)Conducting Video Research in the Learning Sciences: Guidance on Selection, Analysis, Technology, and Ethics (2010)Inductive/Deductive Hybrid Thematic Analysis in Mixed Methods Research (2022)The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Personal Knowledge: Towards a Post-Critical Philosophy (1959)Information and Consumer Behavior (1970)An Evolutionary Theory of Economic Change. 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References

  • 2005Scoping studies: towards a methodological framework36,603 cited
  • 2009Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?4,414 cited
  • 2016Product design and business model strategies for a circular economy3,985 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 2012Handbook of Complementary Methods in Education Research2,029 cited
  • 2003Creating sustainable value1,932 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2004Getting to the Bottom of “Triple Bottom Line”1,142 cited
  • 2012Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes1,131 cited
  • 2014Sustainable Competitive Advantage in Service Industries: a Conceptual Model and Research Propositions1,115 cited
  • 2015Customer experience management: toward implementing an evolving marketing concept1,039 cited
  • 2013A value mapping tool for sustainable business modelling706 cited
  • 2006Salesperson Adaptive Selling Behavior and Customer Orientation: A Meta-Analysis705 cited
  • 2003Multiple Levels of Corporate Sustainability645 cited
  • 2001Customer Switching Behavior in Online Services: An Exploratory Study of the Role of Selected Attitudinal, Behavioral, and Demographic Factors

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527 cited
  • 2015Business Cases and Corporate Engagement with Sustainability: Differentiating Ethical Motivations443 cited
  • Cited by

    • 2021A citation and co-citation bibliometric analysis of omnichannel marketing research32 cited
    • 2020Exploring customers’ likeliness to use e-service touchpoints in brick and mortar retail28 cited
    • 2022Shades of Sustainability: Who are the Buyers and Non-buyers of Sustainable Packaging?13 cited
    • 2023Managing environmental sustainability in customer experience processes: A multi-stakeholder analysis within the food delivery ecosystem12 cited
    • 2024Environmental sustainability and customer experience in emerging markets9 cited