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The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust intakafulservices
16 references·1 citing·42 second hop
The mediating effect of service provider expertise on the relationship between institutional trust, dispositional trust and trust intakafulservices (2019)The mediating effect of service provider …PLS-SEM or CB-SEM: updated guidelines on which method to use (2017)PLS-SEM or CB-SEM: updated gu…Political Trust as the Evaluation of Process and Performance: A Cross-National Study of 42 European Countries (2016)Political Trust as the Evalua…An examination of the relationship between service quality perception and customer satisfaction (2008)An examination of the relatio…Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty (2007)Customer Loyalty to Whom? Man…Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework (2006)Service Quality, Trust, Speci…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Applications, Reliability and Validity of the Index of Learning Styles* (2005)Applications, Reliability and…Race and trust in the health care system (2003)Race and trust in the health …Race and Trust in the Health Care System (2003)Race and Trust in the Health …Cognitive and affective trust in service relationships (2003)Cognitive and affective trust…Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model (2002)Trust as a mediator of the re…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Behavioural responses to customer satisfaction: an empirical study (2001)Behavioural responses to cust…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…An Experimental Analysis of a Salesman's Expert and Referent Bases of Social Power in the Buyer-Seller Dyad (1976)An Experimental Analysis of a…Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers (2021)Revisiting the corporate imag…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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(2013)Social Exchange Theory: A Critical Review with Theoretical Remedies (2017)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)American Apartheid: Segregation and the Making of the Underclass. (1993)American Apartheid: Segregation and the Making of the Underclass. (1994)Narrative communication in cancer prevention and control: A framework to guide research and application (2007)Barriers of Influenza Vaccination Intention and Behavior – A Systematic Review of Influenza Vaccine Hesitancy, 2005 – 2016 (2017)American Apartheid: Segregation and the Making of the Underclass (2018)Measuring trust in vaccination: A systematic review (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Validation Guidelines for IS Positivist Research (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)Toward a theory of customer engagement marketing (2016)Experiential Learning : Experience as the Source of Learning and Development (1983)In-Depth Analysis of the Felder-Silverman Learning Style Dimensions (2007)Individualising gamification: An investigation of the impact of learning styles and personality traits on the efficacy of gamification using a prediction market (2016)Inclination towards entrepreneurship among university students: an empirical study of Malaysian university students (2024)Developing Buyer-Seller Relationships (1987)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)The Relationship Between Method of Physician Payment and Patient Trust (1998)Inequality in Quality (2000)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)
this work references cited by second hop

References

  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2017PLS-SEM or CB-SEM: updated guidelines on which method to use5,428 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
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  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
  • 2002Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model1,705 cited
  • 2003Cognitive and affective trust in service relationships1,469 cited
  • 2005Applications, Reliability and Validity of the Index of Learning Styles*1,204 cited
  • 2003Race and Trust in the Health Care System892 cited
  • 2003Race and trust in the health care system842 cited
  • 2006Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework660 cited
  • 2007Customer Loyalty to Whom? Managing the Benefits and Risks of Salesperson-Owned Loyalty551 cited
  • 2001Behavioural responses to customer satisfaction: an empirical study456 cited
  • 2016Political Trust as the Evaluation of Process and Performance: A Cross-National Study of 42 European Countries

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350 cited
  • 2008An examination of the relationship between service quality perception and customer satisfaction279 cited
  • 1976An Experimental Analysis of a Salesman's Expert and Referent Bases of Social Power in the Buyer-Seller Dyad270 cited
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    • 2021Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers15 cited