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Proposing a Service Quality Framework for Mobile Commerce · Study

WorkProposing a Service Quality Framework for Mobile Commerce

Abdulla Jaafar Desmal2019

Work2019

Proposing a Service Quality Framework for Mobile Commerce

Abdulla Jaafar Desmal · Mohd Khalit Bin Othman · Suraya Binti Hamid · Ali Hussein Zolait · Norliya Ahmad Kassim

15 citations·0/0 files stored·Lecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

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Customer Service Quality and Loyalty Technology Adoption and User Behaviour Health, Technology, Consumer Behavior

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2004E-S-QUAL 2002Trust in leadership: Meta-analytic findings and implications for research and practice.2003E‐service quality: a model of virtual service quality dimensions 1994Service Quality: Insights and Managerial Implications from the Frontier 2000Exploring the factors associated with Web site success in the context of electronic commerce 1996The power of trust in manufacturer-retailer relationships

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2022Digital Media and Online Buying Considerations among Generation Z in Malaysia

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Year2019

Typeother

Published2019-01-01

VenueLecture notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering

ISSN-L1867-8211

Languageen

Citations15

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-3-030-23943-5_15

openalex_workW2965879175

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