References

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• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 2004E-S-QUAL3,962 cited
• 2002Trust in leadership: Meta-analytic findings and implications for research and practice.3,658 cited
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• 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
• 2000Exploring the factors associated with Web site success in the context of electronic commerce1,526 cited
• 1996The power of trust in manufacturer-retailer relationships993 cited
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• 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)789 cited
• 2011An empirical examination of initial trust in mobile banking616 cited
• 2009What drives Malaysian m‐commerce adoption? An empirical analysis557 cited
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• 2002Service excellence in electronic channels