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What Role Does Patient Gratitude Play in the Relationship Between Relationship Quality and Patient Loyalty?
16 references·0 citing·36 second hop
What Role Does Patient Gratitude Play in the Relationship Between Relationship Quality and Patient Loyalty? (2019)What Role Does Patient Gratitude Play in …Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Service quality, consumer sat…The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees (2014)The effects of social media o…Positive psychotherapy: A strength-based approach (2014)Positive psychotherapy: A str…The Role of Customer Gratitude in Relationship Marketing (2009)The Role of Customer Gratitud…Service quality, customer satisfaction, and behavioral intentions in the service factory (2006)Service quality, customer sat…Measuring the quality of relationships in consumer services: an empirical study (2003)Measuring the quality of rela…Functions of industrial supplier relationships and their impact on relationship quality (2003)Functions of industrial suppl…The grateful disposition: A conceptual and empirical topography. (2002)The grateful disposition: A c…An examination of the relationship between trust, commitment and relationship quality (2002)An examination of the relatio…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer trust, perceived security and privacy policy (2006)The role of satisfaction and website usability in developing customer loyalty and positive word‐of‐mouth in the e‐banking services (2008)The effects of relationship quality and switching barriers on customer loyalty (2010)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)The role of self-determination theory in marketing science: An integrative review and agenda for research (2018)Predictive model assessment in PLS-SEM: guidelines for using PLSpredict (2019)Live streaming commerce from the sellers’ perspective: implications for online relationship marketing (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Counting blessings versus burdens: An experimental investigation of gratitude and subjective well-being in daily life. (2003)Moral Emotions and Moral Behavior (2006)Compassion: An evolutionary analysis and empirical review. (2010)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

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  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
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  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
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  • 2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited
  • 2014The effects of social media on emotions, brand relationship quality, and word of mouth: An empirical study of music festival attendees535 cited
  • 2002An examination of the relationship between trust, commitment and relationship quality518 cited

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  • 2003Functions of industrial supplier relationships and their impact on relationship quality492 cited
  • 2014Positive psychotherapy: A strength-based approach354 cited
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