An examination and evaluation of the records management program at the University of North Carolina at Chapel Hill: based on a survey of UNC Departmental Liaisons and University Records Management Practices Throughout the United States

Abstract

This study describes a Web based questionnaire survey of departmental liaisons participating in the Records Management Program (RMP) at the University of North Carolina at Chapel Hill (UNC-CH) as well as a telephone survey of 25 university records managers and archivists, leaders in the field of records management in higher education. These two surveys, an internal look at the operations of the RMP at UNC-CH and an external comparison with other university records programs, combine to give a comprehensive evaluation of the Program, examining its effectiveness and efficiency. While the RMP with its small staff is meeting with great success the formidable challenge of scheduling the records of UNC-CH, it recognizes the need to expand its approaches to records management by including modules outlining the functionality of file series, as well as employing a records analyst to assist in the job of scheduling. Its liaison approach, while somewhat effective, has been met with, in some instances, resistance by liaisons who consider records management an insurmountable task. When compared with peer institutions, UNC's Records Management Program is doing well on all fronts with a small number of exceptions, namely a records center and additional staff to assist in the job of scheduling and to design workable modules for the ease of scheduling records.

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