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Managing Quality : An Integrative Approach
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Managing Quality : An Integrative Approach (2000)Managing Quality : An Integrative ApproachClustering quality management models and methods: systematic literature review and text-mining analysis approach (2019)Clustering quality management…A Practical Model for Professional Training at the Workplace (2015)A Practical Model for Profess…Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence (2013)Using the Balanced Scorecard …KEY FACTORS FOR A CONTINUOUS IMPROVEMENT PROCESS (2013)KEY FACTORS FOR A CONTINUOUS …Exploring the relationships among service quality features, perceived value and customer satisfaction (2009)Exploring the relationships a…The modern quality movement: Origins, development and trends (2006)The modern quality movement: …Model developed for the assessment of quality management level in manufacturing systems (2006)Model developed for the asses…Scalable enterprise systems: Quality management issues (2005)Scalable enterprise systems: …Quality configurations:a contingency approach to quality management (2003)Quality configurations:a cont…Management of service quality – differences in values, practices and outcomes (2003)Management of service quality…Out of the Crisis (1982)Delivering quality service: balancing customer perceptions and expectations (1990)Marketing Research: An Applied Approach (2000)Assessing the Effectiveness of Quality Management in a Global Context (2010)The balanced scorecard : measures that drive performance (1992)Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance (2000)An investigation of the effect of Balanced Scorecard implementation on financial performance (2004)The effects of employee perceived organisational culture on performance: the moderating effects of management maturity (2017)The excellence quest: a study of business excellence award-winning organizations in UAE (2017)Evaluation of Quality and Equality in Education Using the European Foundation for Quality Management Excellence Model—A Literature Review (2024)General System Theory: Foundations, Development, Applications (1977)Process innovation: reengineering work through information technology (1993)Reengineering the corporation: A manifesto for business revolution (1993)Structure in Fives: Designing Effective Organizations. 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  • 2006The modern quality movement: Origins, development and trends93 cited
  • 2006Model developed for the assessment of quality management level in manufacturing systems53 cited
  • 2009Exploring the relationships among service quality features, perceived value and customer satisfaction51 cited
  • 2003Quality configurations:a contingency approach to quality management48 cited
  • 2019Clustering quality management models and methods: systematic literature review and text-mining analysis approach46 cited
  • 2003Management of service quality – differences in values, practices and outcomes44 cited
  • 2013Using the Balanced Scorecard and the European Foundation for Quality Management Excellence model as a combined roadmap for diagnosing and attaining excellence29 cited
  • 2013KEY FACTORS FOR A CONTINUOUS IMPROVEMENT PROCESS21 cited
  • 2005Scalable enterprise systems: Quality management issues21 cited
  • 2015A Practical Model for Professional Training at the Workplace3 cited

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