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The long and winding road: The evolution of quality management · Study

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ArticleThe long and winding road: The evolution of quality management

Josephine Yong2002

Article2002

The long and winding road: The evolution of quality management

Josephine Yong · Adrian John Wilkinson

78 citations·0/0 files stored·Total Quality Management

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1932Economic Control of Quality of Manufactured Product.1952Quality-Control Handbook.1995Total quality management as competitive advantage: A review and empirical study 1982Quality, productivity, and competitive position 1985What is total quality control the japanese way 1987Competing on the Eight Dimensions of Quality 1984Strategic Management and Marketing in the Service Sector

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Year2002

Typearticle

Published2002-01-01

VenueTotal Quality Management

ISSN-L0954-4127

Languageen

Citations78

Files0 public / 0

ShelfQuality and Supply Management

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doi10.1080/09544120120098591

openalex_workW2133164887

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