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The long and winding road: The evolution of quality management

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References

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1952Quality-Control Handbook.2,849 cited
1995Total quality management as competitive advantage: A review and empirical study2,640 cited
1982Quality, productivity, and competitive position2,278 cited
1985What is total quality control the japanese way1,816 cited
1987Competing on the Eight Dimensions of Quality1,691 cited
1984Strategic Management and Marketing in the Service Sector1,667 cited
1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
1981The art of Japanese management1,622 cited
1989The PIMS principles: Linking strategy to performance1,302 cited
1977The Visible Hand1,294 cited
1932Economic control of quality of manufactured product1,245 cited
1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
1981Theory Z: How American business can meet the Japanese challenge1,202 cited
1989Managing quality: the strategic and competitive edge

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