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Using Polynomial Modeling to Understand Service Quality in E–Government Websites1
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Using Polynomial Modeling to Understand Service Quality in E–Government Websites1 (2019)Using Polynomial Modeling to Understand S…Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead (2016)Unified Theory of Acceptance …Polynomial Regression with Response Surface Analysis: A Powerful Approach for Examining Moderation and Overcoming Limitations of Difference Scores (2010)Polynomial Regression with Re…Trust and Electronic Government Success: An Empirical Study (2008)Trust and Electronic Governme…The Essential Impact of Context on Organizational Behavior (2006)The Essential Impact of Conte…E-S-QUAL (2004)E-S-QUALE‐service quality: a model of virtual service quality dimensions (2003)E‐service quality: a model of…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…ON THE USE OF POLYNOMIAL REGRESSION EQUATIONS AS AN ALTERNATIVE TO DIFFERENCE SCORES IN ORGANIZATIONAL RESEARCH. (1993)ON THE USE OF POLYNOMIAL REGR…An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Rational Choice and the Framing of Decisions (1986)Rational Choice and the Frami…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Effect of expectation and dis…Institutional Pressures, Policy Attention, and e-Government Service Capability: Evidence from China’s Prefecture-Level Cities (2023)Institutional Pressures, Poli…Guidelines for the Development of Three-Level Models: Bridging Levels of Analysis and Integrating Contextual Influences in IS Research (2023)Guidelines for the Developmen…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Experimental and Quasi-Experimental Designs for Research (1963)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)Contextualizing Entrepreneurship—Conceptual Challenges and Ways Forward (2011)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)User Acceptance of Information Technology: Toward A Unified View1 (2003)The extended Unified Theory of Acceptance and Use of Technology (UTAUT2): A systematic literature review and theory evaluation (2020)Adoption and use of AI tools: a research agenda grounded in UTAUT (2021)Preparing Workplaces for Digital Transformation: An Integrative Review and Framework of Multi-Level Factors (2021)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)The Framing of Decisions and the Psychology of Choice (1981)Advances in prospect theory: Cumulative representation of uncertainty (1992)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Representativeness Revisited: Attribute Substitution in Intuitive Judgment (2002)A perspective on judgment and choice: Mapping bounded rationality. (2003)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.84,999 cited
  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2004E-S-QUAL4,763 cited
  • 1986Rational Choice and the Framing of Decisions3,624 cited
  • 2006The Essential Impact of Context on Organizational Behavior3,546 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 2016Unified Theory of Acceptance and Use of Technology: A Synthesis and the Road Ahead2,757 cited
  • 1992An empirical assessment of the SERVQUAL scale2,134 cited
  • 1977Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.1,770 cited
  • 1993ON THE USE OF POLYNOMIAL REGRESSION EQUATIONS AS AN ALTERNATIVE TO DIFFERENCE SCORES IN ORGANIZATIONAL RESEARCH.1,552 cited
  • 2003E‐service quality: a model of virtual service quality dimensions

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1,542 cited
  • 2008Trust and Electronic Government Success: An Empirical Study1,511 cited
  • 2010Polynomial Regression with Response Surface Analysis: A Powerful Approach for Examining Moderation and Overcoming Limitations of Difference Scores1,033 cited
  • Cited by

    • 2023Institutional Pressures, Policy Attention, and e-Government Service Capability: Evidence from China’s Prefecture-Level Cities46 cited
    • 2023Guidelines for the Development of Three-Level Models: Bridging Levels of Analysis and Integrating Contextual Influences in IS Research8 cited