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Management and Assessment of Human Performance Toward Service Quality: The Case of Kosovo’s Public Sector
16 references·0 citing·46 second hop
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References

  • 1995The “new public management” in the 1980s: Variations on a theme3,815 cited
  • 2000The Global competitiveness report, 19992,592 cited
  • 2000An institutional perspective on performance measurement and management in the ‘new public sector’907 cited
  • 2002Performance Concepts and Performance Theory518 cited
  • 2005Demystifying productivity and performance466 cited
  • 2016Employer Image and Employer Branding: What We Know and What We Need to Know450 cited
  • 2007Organization theory and the public sector instrument, culture and myth384 cited
  • 2002Performance Measurement: Getting Results329 cited
  • 2002Psychological Management of Individual Performance198 cited
  • 2003Measuring Government in the Early Twentieth Century184 cited
  • 2008From Measurement to Management: Breaking through the Barriers to State and Local Performance162 cited
  • 2008Job Performance146 cited
  • 2007Performance measurement systems in the Finnish public sector121 cited
  • 2012Public Management and Performance: Research Directions104 cited
  • 2007The relative importance of task, citizenship and counterproductive performance to job performance ratings: Do rater source and team‐based culture matter?

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79 cited
  • 2012Does Measuring Performance Lead to Better Performance?63 cited
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