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Competition and Regulation in the Airline Industry
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Competition and Regulation in the Airline Industry (2013)Competition and Regulation in the Airline…The study of customer relationship management in Thai airline industry: A case of Thai travelers in Thailand (2017)The study of customer relatio…Exploring Lawyer Misconduct: An Examination of the Self-Regulation Process (2016)Exploring Lawyer Misconduct: …Felony Justice: An Organizational Analysis of Criminal Courts (1977)Felony Justice: An Organizational Analysis of Criminal Courts. (1981)Why People Obey the Law (2006)Lawyer disciplinary processes: an empirical study of solicitors’ misconduct cases in England and Wales in 2015 (2019)Principles of Marketing (1972)A complaint is a gift: recovering customer loyalty when things go wrong (2008)Customer Loyalty Programmes and Clubs (2017)
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  • 2017The study of customer relationship management in Thai airline industry: A case of Thai travelers in Thailand20 cited
  • 2016Exploring Lawyer Misconduct: An Examination of the Self-Regulation Process11 cited

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