Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The Effect of Airport Self-Service Characteristics on Passengers’ Perceived Value, Satisfaction, and Behavioral Intention: Based on the SOR Model

16 references·16 citing·30 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1991The theory of planned behavior90,729 cited
1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
1977Self-efficacy: Toward a unifying theory of behavioral change.43,875 cited
1977Self-efficacy: Toward a unifying theory of behavioral change.35,363 cited
1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1982Self-efficacy mechanism in human agency.15,974 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1974An approach to environmental psychology7,295 cited
2001Consumer perceived value: The development of a multiple item scale6,635 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
1982The Self-Efficacy Scale: Construction and Validation4,017 cited
1992Self-Efficacy: A Theoretical Analysis of Its Determinants and Malleability

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

3,550 cited

2000Technology Readiness Index (Tri)3,320 cited

Cited by

2021Identifying associations between mobile social media users’ perceived values, attitude, satisfaction, and eWOM engagement: The moderating role of affective factors155 cited
2021How E-Learning Environmental Stimuli Influence Determinates of Learning Engagement in the Context of COVID-19? SOR Model Perspective112 cited
2023Informational cascade, regulatory focus and purchase intention in online flash shopping58 cited
2022Self-service technologies (SSTs) in airline services: multimediating effects of flow experience and SST evaluation41 cited
2020Self-Service Technology Service Quality: Building Loyalty and Intention Through Technology Trust in Pakistani Service Sector38 cited
2021Airport Self-Service Technologies, Passenger Self-Concept, and Behavior: An Attributional View34 cited
2021Self-Service Technologies (SSTs)—The Next Frontier in Service Excellence: Implications for Tourism Industry28 cited
2023Understanding the continuous usage of mobile payment integrated into social media platform: The case of WeChat Pay26 cited
2022Impact of innovation characteristics of airport self-bag-drop service on attitude, trust, and behavioural intention: using trust transfer theory25 cited
2024Unpacking Sustainable Packaging Through the Stimulus-Organism-Response Model: A Systematic Literature Review25 cited
2023Can sharing with others whom consumers Can't see increase their sense of community? An examination of social presence on sharing platforms24 cited
2022How Continuous Intentions Towards Over the Top Platform are Framed? Stimulus–Organism– Response Model Perspective16 cited
2023Why Do Donors Donate? A Study on Donation-Based Crowdfunding in Malaysia16 cited
2023Amidst technology, environment and human touch. Understanding elderly customers in the bank retail sector14 cited
2024Online shopping consumer perception analysis and future network security service technology using logistic regression model13 cited
2023Unveiling the Soaring Trend of Fashion Rental Services: A U.S. Consumer Perspective13 cited