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The Role Of Customer Service Through Customer Relationship Management (CRM) To Increase Customer Loyalty And Good Image
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References

  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 2010A customer‐dominant logic of service789 cited
  • 2010Customer value anticipation, customer satisfaction and loyalty: An empirical examination380 cited
  • 2012Creating customer loyalty through service customization370 cited
  • 2012Customer experience modeling: from customer experience to service design363 cited
  • 2013The Service Delivery Network (SDN)320 cited
  • 2011The balanced scorecard as an integrated model applied to the Portuguese public service: a case study in the waste sector85 cited
  • 2019Female Feminism in the Customary Island of Buru64 cited
  • 2019Village Head Partnership, Village Consultative Body and Customary Institution in Village Development28 cited

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