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Automating E-Government Services With Artificial Intelligence

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References

2013Big Data : The Management Revolution3,540 cited
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2002Reinventing Local Governments and the E‐Government Initiative1,172 cited
2007E-government research: Reviewing the literature, limitations, and ways forward1,028 cited
2019The public value of E-Government – A literature review965 cited
2019IoT and AI for Smart Government: A Research Agenda313 cited
2018The role of trust in e-Government effectiveness, operational effectiveness and user satisfaction: Lessons from Saudi Arabia in e-G2B186 cited

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2022The problem with trust: on the discursive commodification of trust in AI29 cited
2023Legal certainty in automated decision-making in welfare services13 cited
2022A Change Management Approach with the Support of the Balanced Scorecard and the Utilization of Artificial Neural Networks

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12 cited

2025Attribution or empathy? A study on the public opinion response framework of government social media—a qualitative comparative analysis of 21 public opinion incidents6 cited