为什么信息超载损害决策?基于有限认知资源的解释

Abstract

Information overload occurs when the current information processing requirements exceed information processing capacities. Information overload can impair the quality of decisions, prolong decision-making time, reduce decision satisfaction, and cause chronic stress. The attentional resources theory and limited working memory capacity can be used to explain why information overload damages decisions. Attention resources for filtering and managing information are consumed quickly under information overload and the allocation and utilization of attention resources can be disrupted by irrelevant information, which causes the efficiency of information processing to be reduced. Moreover, the available working memory for information processing cant process massive amounts of information in a limited time. As a result, decision performance is damaged by information overload. Future research should further explore the information processing model under information overload, the eye movement empowerment method allows us to examine attention resource usage under information overload. A dynamic coupling model of conscious and unconscious thought is required to provide a method to guide individuals to alleviate information overload. Additionally, intelligent agents and interactive memory systems should be investigated to find their potential roles in alleviating information overload within larger organizations.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 23 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.