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Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers
16 references·16 citing·34 second hopsampled
Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers (2019)Effects of perceived safety, involvement …A primer on partial least squares structural equation modeling (PLS-SEM) (2014)A primer on partial least squ…Principles and Practice of Structural Equation Modeling (2012)Principles and Practice of St…\nThe use of partial least squares path modeling in international marketing (2009)\nThe use of partial least sq…Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)Structural Equation Modeling …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Scale Development : Theory and Applications (1991)Scale Development : Theory an…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Measuring the Involvement Construct (1985)Measuring the Involvement Con…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Exploring post-usage behaviour in app-based ride-sourcing services: Evidence from Egypt (2024)Exploring post-usage behaviou…Why do parents intend to permit their children to ride e-bikes? Empirical evidence from Vietnam (2023)Why do parents intend to perm…Building a less intimidating cycling environment for women: A structural equation modeling analysis based on a VR-based laboratory experiment (2023)Building a less intimidating …The roles of physical and social environments on the behavioural intention of passengers to reuse and recommend bus systems (2022)The roles of physical and soc…The impact of social and organisational capital on service innovation capability during COVID-19: the mediating role of strategic environmental scanning (2022)The impact of social and orga…Impact of workplace safety on employee retention using sequential mediation: evidence from the health-care sector (2022)Impact of workplace safety on…How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach (2022)How do social cues from other…Evaluation of Public Transport among University Commuters in Rural Areas (2022)Evaluation of Public Transpor…Do Service Quality and Satisfaction Affect the Intention of Using Application-Based Land Transportation? A Study on Generation YZ in Jakarta (2022)Do Service Quality and Satisf…Customer brand engagement and co-production: an examination of key boundary conditions in the sharing economy (2022)Customer brand engagement and…A Systematic Review of the Latest Advancements on Structural Equation Modelling (SEM) Technique Focusing on Applications in Transportation Planning (2022)A Systematic Review of the La…The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation (2021)The effect of flight delay on…The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs (2020)The impact of consumer knowle…Pengaruh kualitas layanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel intervening (2020)Pengaruh kualitas layanan ter…Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era (2020)Focusing on the big picture w…How Transportation Service Quality Drives Public Attitude and Image of a Sustainable City: Satisfaction as A Mediator and Involvement as A Moderator (2019)How Transportation Service Qu…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Coefficient Alpha and the Internal Structure of Tests (1951)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural Equations with Latent Variables. (1991)PLS-SEM: Indeed a Silver Bullet (2011)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)Index Construction with Formative Indicators: An Alternative to Scale Development (2001)Scale Development Research (2006)Making sense of Cronbach's alpha (2011)POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION (2007)Measurement invariance conventions and reporting: The state of the art and future directions for psychological research (2016)Assessing measurement model quality in PLS-SEM using confirmatory composite analysis (2019)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2012Principles and Practice of Structural Equation Modeling38,893 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
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  • 2000Structural Equation Modeling and Regression: Guidelines for Research Practice6,417 cited
  • 1985Measuring the Involvement Construct6,012 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience

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5,637 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • Cited by

    • 2021The effect of flight delay on customer loyalty intention: The moderating role of emotion regulation40 cited
    • 2020Focusing on the big picture while observing the concerns of both managers and passengers in the post-covid era34 cited
    • 2022The impact of social and organisational capital on service innovation capability during COVID-19: the mediating role of strategic environmental scanning34 cited
    • 2022Customer brand engagement and co-production: an examination of key boundary conditions in the sharing economy33 cited
    • 2020Pengaruh kualitas layanan terhadap loyalitas pelanggan dengan kepuasan pelanggan sebagai variabel intervening32 cited
    • 2022Impact of workplace safety on employee retention using sequential mediation: evidence from the health-care sector32 cited
    • 2022Do Service Quality and Satisfaction Affect the Intention of Using Application-Based Land Transportation? A Study on Generation YZ in Jakarta30 cited
    • 2020The impact of consumer knowledge on profitable consumer loyalty through perceived service quality and psychological involvement in non-profit sport clubs30 cited
    • 2023Why do parents intend to permit their children to ride e-bikes? Empirical evidence from Vietnam26 cited
    • 2024Exploring post-usage behaviour in app-based ride-sourcing services: Evidence from Egypt25 cited
    • 2022The roles of physical and social environments on the behavioural intention of passengers to reuse and recommend bus systems24 cited
    • 2022How do social cues from other passengers affect word-of-mouth and intention to continue using bus services? A second-order SEM approach23 cited
    • 2022Evaluation of Public Transport among University Commuters in Rural Areas21 cited
    • 2023Building a less intimidating cycling environment for women: A structural equation modeling analysis based on a VR-based laboratory experiment18 cited
    • 2022A Systematic Review of the Latest Advancements on Structural Equation Modelling (SEM) Technique Focusing on Applications in Transportation Planning17 cited
    • 2019How Transportation Service Quality Drives Public Attitude and Image of a Sustainable City: Satisfaction as A Mediator and Involvement as A Moderator14 cited