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Organisations in the United Kingdom (UK) led the way in evaluating on-the-job behaviour change linked to training. The measurement focus has changed as many organisations around the world are seeking the business contribution of training, and one area where this is being aggressively pursued is the measurement of return-on-investment (ROI). The current status and trends in measurement and evaluation are described, along with a process to show training's business contribution. This process, the ROI process, is being used by hundreds of organisations in 27 countries. It provides a balanced viewpoint of training effectiveness by developing six types of measure, providing a complete picture of training's contribution to the organisation. ROI calculations can be developed reliably and accurately for any type of training program in any organisation in any part of the world.
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