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Expanding the Toolbox: Why the Citizen-State Encounter Demands It
16 references·12 citing·41 second hop
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References

  • 1957A Theory of Cognitive Dissonance24,224 cited
  • 2000Bowling alone16,841 cited
  • 2007The concept of power3,868 cited
  • 1998The Audit Society: Rituals of Verification3,575 cited
  • 2016Strangers in their own land : anger and mourning on the American right2,602 cited
  • 2015Putting the Public Back into Governance: The Challenges of Citizen Participation and Its Future1,233 cited
  • 1942Dynamic Administration, The Collected Papers of Mary Parker Follett.677 cited
  • 2007The Generative Properties Of Richness554 cited
  • 1963Behaviorism at Fifty490 cited
  • 2005Public Administrators' Trust in Citizens: A Missing Link in Citizen Involvement Efforts321 cited
  • 2000Bureau men, settlement women: constructing public administration in the progressive era261 cited
  • 2011Public administration: traditions of inquiry and philosophies of knowledge213 cited
  • 2014Quantitative Methods in Public Administration: Their Use and Development Through Time122 cited
  • 2016JPART Virtual Issue on Citizen-State Interactions in Public Administration Research101 cited
  • 2014The Development of Client Violence Questionnaire (CVQ)97 cited

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2014
ASSESSING CITIZEN INVOLVEMENT EFFORTS BY LOCAL GOVERNMENTS
91 cited

Cited by

  • 2020The role of empathy in organizational communication during times of crisis45 cited
  • 2024Public values and sector service delivery preferences: Public preferences on contracting from simple to complex human services29 cited
  • 2023Essential but Ignored: Including Blue-Collar Government Workers Into Human Resource Management Research23 cited
  • 2023Exploring public participation modes in government: The case of infrastructure policies16 cited
  • 2022Recalibrating Public Service: Valuing Engagement, Empathy, Social Equity, and Ethics in Public Administration13 cited
  • 2023Overcoming neutrality as an organizational learning impediment13 cited
  • 2021Making People Matter: Moving Toward a Humanity-Based Public Administration12 cited
  • 2022Quantitative intersectionality: Imperatives and opportunities for advancing social equity11 cited
  • 2024From social categorization to implicit citizenship theories: Advancing the socio‐cognitive foundations of state–citizen interactions10 cited
  • 2022Caveats to Governing With Empathy8 cited
  • 2024Citizens as Co-producers of Public Service Culture: How Citizen Incivility Affects Public Employee Motivations to Stay and Serve5 cited
  • 2020Digging Deeper: Considering the Marginalizing Experience of Homelessness in Developing Program Performance Objectives5 cited