Investigating the effectiveness of the performance appraisal process in the Egyptian tourism companies

Abstract

There is evidence that the process of performance appraisal has a considerable influence on the organizational success, in addition to employees’ attitude and behavior within the workplace. The present study examined the effectiveness of the performance appraisal process conducted in Egyptian tourism companies. Results indicated that most companies use performance appraisal as a tool to enhance employees’ performance rather than an “outcome distributer” tool for making promotion, merit pay or dismissing decisions. Further, the procedural justice of the performance appraisal process is, to a large extent, not guaranteed. Results also revealed that the majority of the sampled companies conducts nearly unproductive feedback sessions with low employee participation. The proposed conclusions and implications may provide managers with insights into the current practice of the appraisal process, in addition to how to enhance the benefits obtained from it.

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