SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Service Delivery: The Perceptions of Users’ of Library Services in a Private University in Africa
15 references·6 citing·30 second hop
Service Delivery: The Perceptions of Users’ of Library Services in a Private University in Africa (2018)Service Delivery: The Perceptions of User…User perception on library services and information resources in Kenyan Public Libraries (2012)User perception on library se…Reviewing the Library Learning Commons: History, Models, and Perspectives (2010)Reviewing the Library Learnin…Students' Perceived Effectiveness in the Use of Library Resources in Nigerian Universities (2009)Students' Perceived Effective…Factors influencing consumer behaviour (2008)Factors influencing consumer …Research Methodology: Methods and Techniques (2004)Research Methodology: Methods…Handbook of qualitative research (1999)Handbook of qualitative resea…Students' Perceived Effectiveness Using the University Library (1995)Students' Perceived Effective…The Emperor's New Clothes? Problems of the User Survey as a Planning Tool in Academic Libraries (1992)The Emperor's New Clothes? Pr…Delivering quality service: balancing customer perceptions and expectations (1990)Delivering quality service: b…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Quality Is Free: The Art of Making Quality Certain (1979)Quality Is Free: The Art of M…Determining Sample Size for Research Activities (1970)Determining Sample Size for R…Quality-Control Handbook. (1952)Quality-Control Handbook.User’s Satisfaction with School Library Services: A Case of Selected Government-Aided Secondary Schools in Uganda (2025)User’s Satisfaction with Scho…Library Support: Implications on Student Well-being (2024)Library Support: Implications…Influence of Librarians' Attitudes on Users' Patronage in Private University Libraries in Lagos State, Nigeria (2023)Influence of Librarians' Atti…Staff Attitude and Service Delivery in University Libraries in Ogun State, Nigeria (2022)Staff Attitude and Service De…Perception of the Criminology Students on the Library Services of Northwestern University Educational Resource Center (2022)Perception of the Criminology…Users' needs and expectations on information services provided in libraries: case of four public university libraries from the western region of Kenya (2021)Users' needs and expectations…Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Quantitative Research Methods : A Synopsis Approach (2017)Strategi Penelitian Kualitatif dan Kuantitatif Di Dalam Penelitian Agama (2020)BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH) (2023)Conducting case study research in operations management (1993)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Foundations of Corporate Success (1995)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)Process Capability Indices. (1995)On theory in operations management (1998)THE LAW OF CRIME CONCENTRATION AND THE CRIMINOLOGY OF PLACE* (2015)Determinants of personal factors in influencing the buying behavior of consumers in sales promotion: a case of fashion industry (2017)Intention to Purchase Counterfeit Luxury Products: A Comparative Study Between Pakistani and the UK Consumers (2017)Cosmetics purchase behavior of educated millennial Muslim females (2019)How Many Interviews Are Enough? (2005)Using thematic analysis in psychology (2006)Thematic Analysis (2017)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1970Determining Sample Size for Research Activities18,904 cited
  • 2004Research Methodology: Methods and Techniques10,166 cited
  • 1999Handbook of qualitative research9,036 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1952Quality-Control Handbook.2,849 cited
  • 1979Quality Is Free: The Art of Making Quality Certain2,574 cited
  • 2008Factors influencing consumer behaviour239 cited
  • 2010Reviewing the Library Learning Commons: History, Models, and Perspectives38 cited
  • 2012User perception on library services and information resources in Kenyan Public Libraries33 cited
  • 1992The Emperor's New Clothes? Problems of the User Survey as a Planning Tool in Academic Libraries29 cited
  • 1995Students' Perceived Effectiveness Using the University Library20 cited
  • 2009Students' Perceived Effectiveness in the Use of Library Resources in Nigerian Universities

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

14 cited

Cited by

  • 2022Staff Attitude and Service Delivery in University Libraries in Ogun State, Nigeria8 cited
  • 2021Users' needs and expectations on information services provided in libraries: case of four public university libraries from the western region of Kenya6 cited
  • 2023Influence of Librarians' Attitudes on Users' Patronage in Private University Libraries in Lagos State, Nigeria4 cited
  • 2024Library Support: Implications on Student Well-being3 cited
  • 2025User’s Satisfaction with School Library Services: A Case of Selected Government-Aided Secondary Schools in Uganda1 cited
  • 2022Perception of the Criminology Students on the Library Services of Northwestern University Educational Resource Center1 cited